HOW CAN I TRACK MY LYNC USER SATISFACTION?

Collect real-time feedback with PowerSAT

POWERSAT OVERVIEW

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PowerSAT is a cloud-based enterprise satisfaction survey and notification solution that facilitates real-time Net User Satisfaction (NSAT) surveys from end users in a familiar Lync IM window based on their presence. Additionally, PowerSAT notifications can keep users informed of internal activities, for example scheduled Lync downtime, which fosters user satisfaction and accelerates your ROI with Lync.

 

PowerSAT gives you the ability to create unique surveys which can be used to target specific users (by role, team geography, etc.), or you may survey a representative sampling of users defined by a specific targeted number (for example any 500 users in the organization). These surveys can be conducted on a regular scheduled basis and the results are analyzed using NSAT methodologies used by leading global organizations. PowerSAT was designed to allow IT Departments to easily and systematically gather information which will help them keep a pulse on the organizations satisfaction with Lync.

 

PowerSAT was the first qualified Azure-based Lync 2013 User Satisfaction Survey Solution in the Microsoft Lync ISV Qualification Program.

 

Track user satisfaction with the power of Microsoft Lync and accelerate ROI

Users who understand and are most satisfied with Lync (or any service) will transition their behavior from more costly legacy services faster – and that means accelerated ROI for your organization.

Track user satisfaction with the power of Microsoft Lync and accelerate ROI

 

 

DETAILS

Create Surveys

Cloud-based zero touch deployment allows you to start using the service within minutes

 

Easily create end user satisfaction surveys giving you the ability to periodically and systematically asses the health of your Lync environment

 

Flexible survey capabilities benchmark different groups in your organization and identify weak spots that require attention

 

 
 

End User Experience

Presence based survey allows end users to provide feedback at the most convenient time for them

 

Increased survey response rate due to content being presented in a familiar Lync instant message (IM) application end users to easily provide feedback and increased response rates

 

 
 

Analyze Results

A real-time reporting portal allows you to gain better insight into the health of your Lync deployment

 

Analysis based on industry best practices, NSAT used by leading global companies such as Microsoft and other Fortune 500 companies

 

Early detection of user issues in specific populations, enabling for prompt response

 

For managed accounts, analysis provided by senior enterprise UC usability experts

 

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resources

    • PowerSat

      Track user satisfaction and accelerate ROI