Unify² knows how to set the tone for a successful deployment with end users and how to keep them engaged in moving forward in their unified communications experience.

• Developing messaging to end users and the cadence for marketing the Lync deployment to an internal audience
• Assistance with implementing instructional Lync content on the company’s intranet site
• Development of a “Lync Champions” program to seed Lync adoption within the customer and to model best practices

Unify² uses a role-based approach to user education and as such, recommends options other than classroom training for the best outcome.

• Small group, demonstrative instruction for key user groups (Administrative personnel, Helpdesk, Executives, Receptionists, Remote workers, Sales personnel)
• Online instructor-led courses on Lync, customizable to a customer’s deployment
• 1:1 Executive and Executive Administrative Staff instruction for using key workloads such as Enterprise Voice, Conferencing and Video (including integrated Telepresence)
• Training for enterprise support teams:

Unify² offers customized feedback mechanisms to help our customers capture real-time user satisfaction information about their deployment and measure where user education efforts are paying off.

• Implementation of a customized data-driven feedback program allowing the customer to capture deployment-related user feedback.