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The switch from legacy telephony to unified communications is a high hurdle for many enterprises, and changing the way workers conduct meetings from in physical locations to online is an even steeper learning curve. Unify2 Adoption Services are designed to lay groundwork for increased user satisfaction and improved productivity, and to help our customers realize their ROI in a shorter timeframe.
This service includes the following consultative specialty areas:
 Guidance on Devices Selection and Implementation
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Through close partnership with key UC Devices manufacturers, Unify2
can help our customers select devices that will work best for specific
user roles and work styles. Choosing the right devices out of the gate will
maximize hardware investment, user experience and audio quality.
- Pre-deployment devices selection guidance, based on user roles and activities and introduction to key vendors/OEMs
- Role-specific devices pilot programs including devices “demo kits” and an educational component
- Implementation of a supported devices program with helpdesk training on devices for users and support personnel
- Setup and management of a supported devices catalog offering with a catalog provider, if desired
- Assistance with scoping video interoperability options for video teleconferencing, Telepresence with Lync
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Communications Planning
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Unify2 knows how to set the tone for a successful deployment with end users and
how to keep them engaged in moving forward in their unified communications experience.
- Developing messaging to end users and the cadence for marketing the Lync deployment to an internal audience
- Assistance with implementing instructional Lync content on the company’s intranet site
- Development of a “Lync Champions” program to seed Lync adoption within the customer and to model best practices
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User Education & Training
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Unify2 uses a role-based approach to user education and as such, recommends options other than classroom training for the best outcome.
- Small group, demonstrative instruction for key user groups (Administrative personnel
, helpdesk, Executives, Receptionists, Remote workers, sales personnel)
- Online instructor led courses on Lync, customizable to a customer’s deployment
- 1:1 Executive and Executive Administrative Staff instruction for using key workloads
such as Enterprise Voice, Conferencing and Video (including integrated Telepresence)
- Training for enterprise support teams:
Microsoft Unified Communications Voice Ignite 2.0
Course Description
UC Voice Ignite 2.0 is an in depth 5-day technical workshop designed to train you on how to deploy Voice using
Microsoft Office Communications Server. Through a combination of interactive lectures and hands-on labs, our industry
leading experts will help you learn key OCS voice concepts. This updated offering now features Office
Communications Server 2007 R2.
In this training, you will:
- Understand OCS voice fundamentals
- Develop and test complex dial plans and phone policies
- Integrate and deploy OCS with a PSTN gateway
- Understand PBX interoperability including Direct SIP and Dual-Forking
- Troubleshoot voice calls via SIP/RTP protocol analysis
- Enable Exchange Unified Messaging integration with OCS
- Plan your network to handle OCS voice
- Plan your OCS deployment to include multiple sites, high availability, and Edge services
- Learn about new features in OCS 2007 R2
Course Outline
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Module 1 |
Welcome and Overview of Microsoft
Office Communications Voice
Ignite v2.0 |
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Module 2 |
Microsoft Unified Communications Vision and Architecture |
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Module 3 |
End User States and Deployment Scenarios |
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Module 4 |
Office Communications Server 2007
R2 Voice Architecture and
Topologies |
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Module 5 |
Voice Design Requirements and Call Flows |
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Module 6 |
Location Profile, Normalization and Routing |
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Module 7 |
Configuring Voice Capabilities |
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Module 8 |
Deploying and Managing Microsoft Unified Communications Devices |
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Module 9a |
Voice Interoperability |
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Module 9b |
Interoperability with
Cisco |
| Module 10 |
Exchange Server
2007 Unified Messaging Architecture
and Topologies |
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Module 11 |
Exchange Server 2007 UM and OCS
2007 R2 Deployment and
Configuration |
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Module 12a |
Conferencing - Audio/Video/Web |
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Module 12b |
Conferencing - Dial-In |
| Module 13 |
Remote Users
Accessing OCS 2007 R2 |
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Module 14 |
EDGE Details |
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Module 15 |
Voice Security |
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Module 16 |
Monitoring Server |
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Module 17 |
Planning |
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Module 18 |
Multi-Site and High Availability |
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Module 19 |
System Administration for VoIP |
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Module 20 |
OCS 2007 R2 Troubleshooting Tools
and Tips |
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Module 21 |
Call to Action |
Hands-on Labs
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Hands-on Lab 1 |
SIP Protocol |
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Hands-on Lab 2 |
Internal Calling (Dial Plan 1) |
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Hands-on Lab 3 |
Inbound Calls (Dial Plan 2) |
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Hands-on Lab 4 |
Legacy PBX and Analog Phone (Dial Plan 3) |
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Hands-on Lab 5 |
Outbound to PSTN at Redmond Location (Dial Plan 4) |
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Hands-on Lab 6 |
Second Location (Dial Plan 5) |
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Hands-on Lab 7 |
Frankfurt Location and Alternate Class of Service (Dial Plan 6) |
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Hands-on Lab 8 |
Data Network Requirements |
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Hands-on Labs 9 - 11 |
Brekeke interoperability, Nortel interoperability (via instructor demo) |
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Hands-on Lab 12 |
Microsoft Exchange Server 2007 Unified Messaging and Microsoft OCS 2007 -
Integration and Troubleshooting Tools |
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Hands-on Lab 13 |
Web Conferencing Deployment and Troubleshooting |
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Hands-on Lab 14 |
Make It Right |
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Microsoft Lync Server 2010 Ignite
Course Description
Lync Ignite is an 3-day technical workshop designed to train you on Microsoft's Unified Communications solution. The training focuses on key investment areas in Lync Server 2010 and how they fit into Microsoft's broader UC strategy. Through a combination of interactive lectures and hands-on labs, our industry leading experts will help you learn key Lync concepts. In this training, you will get a technical deep dive on:
- Day 1 Essentials of Lync Server 2010
- Day 2 Collaboration and Voice Capabilities
- Day 3 Advanced Setup and Management
Course Outline
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Module 1 |
What is New |
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Module 2 |
The Voice Story |
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Module 3 |
Setup and Deployment |
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Module 4 |
Admin Experience |
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Module 5 |
Migration and Coexistence |
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Module 6 |
IM Presence Experience |
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Module 7 |
Meeting Collaboration Experience |
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Module 8 |
Voice Experience |
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Module 9a |
E911 and Location Services |
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Module 10 |
What Is New in Devices |
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Module 11 |
Voice Quality Considerations |
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Module 12a |
Bandwidth Management and Call Admission Control |
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Module 12b |
Make it Real Solution |
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Module 9b |
What Is New in Devices |
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Module 13 |
Edge Server Remote Access |
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Module 14 |
Monitoring and Troubleshooting |
Hands-on Labs
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Hands-on Lab 1 |
Deploying Microsoft Lync Server 2010 |
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Hands-on Lab 2 |
Managing Microsoft Lync Server 2010 Using the Lync Server Management Shell and the Lync Server 2010 Control Panel |
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Hands-on Lab 3 |
Managing Microsoft Lync Server 2010 Migration and Coexistence with Microsoft Office Communications Server 2007 R2 |
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Hands-on Lab 4 |
Configuring and Using Microsoft Lync Server 2010 Unified Conferencing |
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Hands-on Lab 5 |
Microsoft Lync Server 2010 Enterprise Voice Configuration |
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Hands-on Lab 6 |
Configuring Resiliency in Lync Server 2010 with a Survivable Server |
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Hands-on Lab 7 |
Configuring Call Admission Control in Lync Server 2010 |
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Hands-on Lab 8 |
Configuring the Lync Server 2010 Response Group Service and Voice Features |
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Hands-on Labs 9 |
Configuring the Lync Server 2010 Location Information Service for E911 Calling |
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Hands-on Labs 10 |
Configuring Monitoring and Archiving in Lync Server 2010 |
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Feedback Programs
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Unify2 offers customized feedback mechanisms to help our
customers capture real-time user satisfaction information about their deployment
and measure where user education efforts are paying off
- Implementation of a customized data-driven feedback program allowing the customer to
capture deployment-related user feedback.
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| To learn more about the Unify2 UC Adoption Accelerator Program, connect with our team. |
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