UNIFY2 BLOG

22
July
2014

The Importance of User Satisfaction in UC Adoption

You’re an IT Rock Star. You’ve built the UC architecture to spec. You had a great project plan and you met all the milestones. Now, you’ve deployed the technology to end users and it’s time to sit back and keep an eye on helpdesk tickets or perhaps wait for your comprehensive quarterly IT Survey to assess the health of the service. Meanwhile, a storm is brewing out there…

Written by: Cari Dick, Director UC Adoption Practice

15
July
2014

An Ounce of Planning Saves Pounds of Pain with Microsoft Lync Conferencing and Enterprise Voice

Getting started with Microsoft Lync is easy. As a matter of fact, it is too easy.  You simply install a Lync Server and your business can take advantage of productivity gains with instant messaging and presence (IM/P). To the IT team, Lync Server looks similar to an Exchange Server—so similar IT policies and procedures are applied making everyone happy.

Written by: Unify Square

08
July
2014

Look Before You Leap, Solve Lync Voice Quality Issues Systemically

Operating a Microsoft Lync environment at large scale is filled with daily challenges for the IT team.  Voice quality seems to be an ever moving target and just when you think you’ve got it nailed, a high value end-user escalates an issue, setting off the alarm bells and throwing your day into a tail-spin.  

Written by: Unify Square

30
June
2014

Run a Better Microsoft Lync Environment with Proactive End-to-End Monitoring

Successful monitoring of your Microsoft Lync environment gets tricky as your business takes advantage of conferencing and enterprise voice capabilities.  As you add modalities to your environment, the mix of servers, software, networks, SIP trunks and gateways becomes more complicated. The challenge is knowing that all of these pieces are working together every minute of every day.

Written by: Unify Square