UNIFY2 BLOG

07
December
2013

Video with Lync Room Systems webinar

Wow, we had a great turnout for our Enterprise Connect Transforming Enterprise Video with Lync Room Systems webinar on November 6th. If you were unable to join us for the session, you can find the recording on our Webinars page. Judging by the number questions we received on this topic, I wanted to take a moment to share some of them here. Please reach out to us here on our blog or on Twitter if you want to continue the conversation.

If you are looking for assistance with preparing your Lync environment for video (or voice for that matter!) or would like to dive into Lync video interoperability, our experienced team of Lync experts are here to help! A Lync Video Integration workshop can help set you on the right course for success with Lync Room Systems and your existing video investments.

-Alan Shen, Vice President of Services

Written by: Alan Shen, Vice President of Services

11
May
2013

The Importance of User Satisfaction in UC Adoption

You’re an IT Rock Star. You’ve built the UC architecture to spec. You had a great project plan and you met all the milestones. Now, you’ve deployed the technology to end users and it’s time to sit back and keep an eye on helpdesk tickets or perhaps wait for your comprehensive quarterly IT Survey to assess the health of the service. Meanwhile, a storm is brewing out there…

In many cases, unhappy users will not take the time to call the IT help-desk, and they will suffer in silence. Soon enough they begin venting their concerns to colleagues and management and the issue begins to grow at an accelerated pace. Users begin to blame IT for all kinds of issues with UC, many of which are caused by their lack of understanding or their resistance to change. Meanwhile, back in IT, you are not seeing tickets, so you think all is well. Then, all of a sudden, the escalations begin on every level. Execs are unhappy because they experienced horrible audio on web conference so they call the CIO directly. Administrative assistants are sharing experiences with their peers and they have assembled a list of complaints about the new technology and they are demanding to go back to the legacy system. Those adoption trends you were hoping to see with users moving from older third party systems to the new UC technology are not materializing.

Written by: Cari Dick, Director UC Adoption Practice

11
May
2013

Welcome to the Unify² blog!

As you know, we at Unify2 are fortunate to have on board a number of experts formerly from the Microsoft OCS product team, in addition to others that are among the best OCS practitioners in the industry.

Written by: Sonu Aggarwal, CEO, Unify²