UNIFY SQUARE BLOG

19August

Getting on the Right Track with Your Lync Enterprise Voice Deployment

The numbers have it, Microsoft Lync and Enterprise Voice are storming their way through the Fortune 500 landscape. From the Gartner Magic Quadrant to the Forrester Wave report, Microsoft Lync is leading the pack in unified communications.  

Written by Unify Square

12August

Statistical Sampling Simplifies User Satisfaction Measurement

Here at Unify Square we firmly believe a truly successful Lync deployment lies in end-user satisfaction. When users are happy with Lync, they improve collaboration and reduce the cost of communications. The user-satisfaction mantra drives everything we do and we think it should drive you, too. Getting your users’ opinion is a good way to measure success and can help focus improvements and investments. But, as soon as you want to start listening to your users you will face the question of who to survey.

Written by Thomas Christmann, Software Engineer

05August

The Key to a Great Monday; End-to-End Lync Monitoring

It’s 5pm on Friday and you are ready to head home.  You make one last check of the health of the Microsoft Lync environment. It’s all green lights on your dashboard and off you go to enjoy the summer weather. 

Written by Unify Square

28July

CIOReview names Unify Square to the “100 Most Promising Microsoft Solution Providers”

In a special July 2014 issue of CIOReview, the selection panel evaluated thousands of Microsoft Partners looking for companies that demonstrated the ability to provide in-depth expertise in delivering innovative technologies to streamline operations throughout the Microsoft landscape.

Written by Unify Square

22July

The Importance of User Satisfaction in UC Adoption

You’re an IT Rock Star. You’ve built the UC architecture to spec. You had a great project plan and you met all the milestones. Now, you’ve deployed the technology to end users and it’s time to sit back and keep an eye on helpdesk tickets or perhaps wait for your comprehensive quarterly IT Survey to assess the health of the service. Meanwhile, a storm is brewing out there…

Written by Cari Dick, Director UC Adoption Practice

15July

An Ounce of Planning Saves Pounds of Pain with Microsoft Lync Conferencing and Enterprise Voice

Getting started with Microsoft Lync is easy. As a matter of fact, it is too easy.  You simply install a Lync Server and your business can take advantage of productivity gains with instant messaging and presence (IM/P). To the IT team, Lync Server looks similar to an Exchange Server—so similar IT policies and procedures are applied making everyone happy.

Written by Unify Square

08July

Look Before You Leap, Solve Lync Voice Quality Issues Systemically

Operating a Microsoft Lync environment at large scale is filled with daily challenges for the IT team.  Voice quality seems to be an ever moving target and just when you think you’ve got it nailed, a high value end-user escalates an issue, setting off the alarm bells and throwing your day into a tail-spin.  

Written by Unify Square

30June

Run a Better Microsoft Lync Environment with Proactive End-to-End Monitoring

Successful monitoring of your Microsoft Lync environment gets tricky as your business takes advantage of conferencing and enterprise voice capabilities.  As you add modalities to your environment, the mix of servers, software, networks, SIP trunks and gateways becomes more complicated. The challenge is knowing that all of these pieces are working together every minute of every day.

Written by Unify Square