Unify² PowerAssurance Overview

Do you have a proactive plan for Lync Support?

PowerAssurance is Unify²’s comprehensive managed Lync support solution - the first Lync support solution formally backed by Microsoft. Unify² is the most experienced global Lync solutions provider, servicing over 30 of the Fortune 500. PowerAssurance provides 24 hours a day, 365 days a year access to a highly experienced Lync support team across North America, Europe, and Asia-Pacific, backed by Lync Masters. A key focus of PowerAssurance is driving proactive improvement in service availability and voice quality, through its included industry-leading PowerMon and PowerView solutions for Lync monitoring and Business Intelligence.

Details:

Leading Expertise and Best Practices

The Unify² team has collectively gained experience from servicing over a million Lync seats across a 100 enterprises worldwide. Several team members belonged on the Microsoft Lync product team and have gained deep insights into Lync design, troubleshooting, and support. All this knowledge and experience comes with PowerAssurance and the PowerAssurance support service.

Proactive Contact and Resolution

Unify²’s automated instrumentation for Lync with PowerAssurance, enables the Unify² team to contact you after detecting an issue with your environment. Enterprises will be able to proactive detect significant issues and rapidly resolve them.

Aligned with & backed by Microsoft

PowerAssurance includes a commercial PSLP backing arrangement with Microsoft, and retains the same incident priority classification for consistency. Unify² services all Tier1/Tier2 support calls, and seamlessly escalates to Microsoft Premier for advanced Tier3/Tier4 support. Throughout the support process Unify² will remain as the single point of contact.

Access to Consulting Expertise

PowerAssurance includes access to ad-hoc 1-hour consulting sessions with Unify²’s highly experienced consulting team.

Proactive Service Availability, Voice Quality, and ROI

Proactive 24x365 end-to-end Monitoring

PowerAssurane includes PowerMon, a 24 hours a day 365 days a year cloud-based monitoring service for Lync. PowerMon monitors end-to-end Service Availability of Lync workloads via synthetic transactions, incorporates Unify²’s expertise and best practices, and instantly alerts Lync service outages globally.

Analytics that help drive Lync ROI

PowerView is included with PowerAssurance, and is an enterprise-scale analytics solution for Lync that contains a data warehouse and SharePoint-based business intelligence. PowerView utilizes metrics that span Lync KPIs, voice quality, usage adoption, devices, and cost savings among other insights.

Lync Voice Quality

PowerView enables high-scale voice quality metrics analysis, with powerful drill-down capabilities by location that can help quickly isolate voice quality issues. Enterprises will be able to systematically identify actionable issues with the biggest impact.

World Class 24 hours a day, 365 days a year Lync Support

Global 24 hour 7 days a week Coverage

Unify² maintains a globally distributed support team for PowerAssurance across Unify² facilities in North America, Europe, and Asia Pacific. Enterprises will be provided with seamless 24 hours a day 365 days a year support coverage, and may call with support requests from any location worldwide.

Comprehensive Support and Cross-Vendor Resolution

PowerAssurance support includes all issues related to Lync or other third party technologies including break fix, voice quality, and user experience issues. This is covered across all Lync workloads. Unify² will also escalate the support issue to other vendors providing equipment or services connected with your Lync infrastructure. Throughout the support process Unify² will remain as the primary point of contact.

Disaster Recovery and On-Site Coverage

PowerAssurance includes a Disaster Recovery plan assessment by Unify², as well as proactive testing on a quarterly basis and on-site assistance in Disaster Recovery situations.