Moving to UCaaS doesn’t absolve IT of management responsibility. It requires continued proactive efforts to ensure high-quality voice and video experiences.
While headset management apps including Jabra Direct, Logi Tune, Poly Lens, and Sennheiser Smart Control have been around for a few years, the applications are rapidly evolving to support video and additional audio endpoints. In many cases, these apps integrate with UC management platforms from vendors, including Integrated Research, Nectar, Unify Square, and Virsae. Endpoint management apps provide consistent configuration management, inventory control, firmware and software updates. These apps also present a rapid identification of devices that are experiencing problems or have gone off-line, even when devices get deployed to remote employees.
