Articles

How data from APM tools helps businesses improve CX

Businesses have many options when it comes to analyzing customer experiences. APM tools can help contact center leaders improve agent experience, as well as CX.

When the contact center platforms and associated apps perform optimally, interactions between agents and customers stay on course. Choppy voice, video or screen sharing frustrates customers and can negate the purpose of conducting a live transaction.

 

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About Unify Square

Unify Square is a wholly owned subsidiary of Unisys’ Digital Workplace Services business unit. Unify Square software and services optimize and enhance the world’s largest collaboration and communication platform deployments, helping businesses manage and secure their hybrid work for meetings, chats, and calls. PowerSuite™ software creates a unified experience management dashboard to surface actionable insights and administer collaboration platforms — transforming performance health, security, and user effectiveness. Unify Square’s solutions have delivered value to more than six million collaboration seats, in over 275 enterprises across more than 50 countries, and in most major industry verticals.

Media Contact

Jen Roane
Barokas Communications for Unify Square
+1 (614) 315-4174
UnifySquare@Barokas.com

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