Articles

How data from APM tools helps businesses improve CX

Businesses have many options when it comes to analyzing customer experiences. APM tools can help contact center leaders improve agent experience, as well as CX.

When the contact center platforms and associated apps perform optimally, interactions between agents and customers stay on course. Choppy voice, video or screen sharing frustrates customers and can negate the purpose of conducting a live transaction.

 

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About Unify Square

Unify Square’s software, consulting, and cloud managed services power the world’s largest Microsoft Teams and Skype for Business (SfB) deployments. Built on innovative technology, our solutions create actionable insights and help enterprises transform their unified communications & collaboration infrastructure, delivering enterprise-grade service availability, data-driven end-user satisfaction, and double-digit ROI increases. Founded by Microsoft UC product visionaries, Unify Square is one of Microsoft’s global elite partners. Our software and services have delivered value to more than 5 million Teams and Skype for Business seats, in over 275 global enterprises across more than 50 countries in most major industry verticals.

Headquartered in Bellevue, Washington, Unify Square also has offices in the United Kingdom, Germany, Switzerland, India, Australia and Lithuania.

Media Contact

Marney Burbidge
Barokas Communications for Unify Square
+1 (614) 315-4174
UnifySquare@Barokas.com

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