Mergers and acquisitions hit a global all-time high in the first nine months of 2021, producing deals worth an unprecedented $4.33 trillion, according to Refinitiv data. Acquisitions of smaller companies allow leading UCSaaS providers to expand into different industries and gain new service offerings without a substantial investment of in-house development resources. However, acquisitions don’t always lead to positive outcomes for the end user. This article will review recent UC acquisitions and dive into their pros and cons.
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