Management and monitoring tools show measurable success for optimal productivity and operational cost metrics.
With more than 80% of employees still working from home either full- or part-time, it’s vital to have a solid management strategy for UCC as well as contact center applications. IT leaders have various options for management tools from companies including Unify Square, Oracle, Vyopta, among others. Implementing these management tools will improve the administration and performance of UCC, and contact center, and the efficiency of those using them.
