It is paramount for IT Teams to understand end-user experiences for collaboration and communication platforms, including both individual end-users as well as communities of users. Maintaining 24×7 awareness of every network transaction can be a daunting task, but with these cloud-sourced benchmarking secrets for performance monitoring, IT operations can easily identify and troubleshoot multiple scenarios. Solid benchmarking data also allows for more complete analytics to drive long-term proactive WSC and UC systems planning and management.
What We’ll Cover:
– How to build a world-class offering by benchmarking your service
– How benchmarking for quality can save your job
– Can geo-benchmarking save your users?
– How to drive continuous improvement with time-benchmarking
– (Postscript) Security and privacy considerations: what you need to know
Cloud Sourced Benchmarking: 4½ Secrets from a Gartner Cool Vendor
Supersize UC Performance Monitoring with a 1-2 Punch of Internal and External Benchmarking Learn: – How to build a world-class offering by benchmarking your service – How benchmarking for quality can save your job – Can geo-benchmarking save your users?
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