Welcome to PowerSuite Cloud Managed services. The cost of hiring, training, and retaining full time collaboration and unified communications platform operations staff can overwhelm your IT budget. Yet, a focused and experienced operations and support team is what it takes to effectively manage this multifaceted and ever-evolving UC and collaboration ecosystem. We created our unique PowerSuite cloud managed services to mainline the Unify Square UC and collaboration, expertise, and bandwidth directly to your IT department.
PowerSuite Cloud Managed Services features multiple global operations centers 24/7 operations engineer coverage and most of all, the choice of six different platforms for support. Allow us to provide turnkey operations for Microsoft Teams, Skype for Business, Zoom, Slack, Workplace from Facebook or even the broad and complex surface area of Office 365, including Exchange, SharePoint, and One Drive workloads in addition to Teams and Skype. Our industry leading PowerSuite software detects and validates an issue, then sends an automated alert to the PowerSuite managed services desk on your behalf. The alert is analyzed and our certified and experienced operations engineers work remotely behind the scenes to identify a fix and implement a speedy resolution all before your users even notice a problem exists. Our 24/7 by 365 support, service, and management extends beyond the walls of your data center. The around-the-clock access to our analysts, technicians and engineers truly set PowerSuite’s cloud-managed services apart. Here’s what you can expect from PowerSuite Cloud Managed Services. You’ll always talk to a collaboration or communications expert the first time. We offer a rock solid SLA built around the complete end-to-end user experience, not just your data center. Reduced conference call downtime, expected dial tone service levels, manage collaboration, sprawl and increase collaboration, security and governance.
Patching, configuration management, monitoring and diagnostics. Rapid resolution and root cause analysis derived from AI ML based diagnostics and platform troubleshooting. An optional eBonding service to tie our ticketing system to your service now, remedy, or ITSM tools. Optional services for provisioning and managing the complete extended collaboration ecosystem including Wi-Fi and WAN networks, SBCs, SBAs, and Gateways. PowerSuite is not a hosted platform. All UC or collaboration workloads reside on your premises in a telco or in a cloud data center. But PowerSuite managed services solves issues across multiple platforms and hardware vendors and handles cross vendor escalations as needed until the job is done. In fact, many of the issues encountered with the collaboration service don’t originate in your data center or in the platform provider’s cloud and are therefore extremely hard to pinpoint without PowerSuite Services. PowerSuite Cloud Managed Services provides the industry’s top answer for managing and solving the toughest collaboration and communications infrastructure and end user challenges while offering great ROI and benefits to the bottom line.
Your end users are happy, your data is secure, and your IT staff benefits from our collective experience deploying, supporting, and managing other customers and platforms. Be sure to subscribe to our channel for more information on how to manage, analyze and secure your UC and collaboration environment.