Solving the Provisioning Challenge for Lync in the Enterprise

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Today Unify Square announced our newest software solution helping solve the day-in, day-out provisioning challenge associated with Microsoft Lync and Skype for Business. Every day, users across the business are added, updated, disabled or deleted from Lync. This includes access to collaboration features and the assignment/revocation of telephone numbers, as well as the enforcement of business and regulatory policies. Unlike Microsoft Exchange where a mailbox is configured once for the lifetime of a user, Microsoft Lync requires ongoing administration triggered by a variety of events that occur in the lifecycle of an employee or contractor.

powerprov-helpdeskv2For small organizations with a few hundred users, human-based workflow combined with spreadsheets and in-house built tools are a possible solution. But for the Enterprise with tens of thousands or more users, the sheer magnitude of the challenge puts the IT department at risk of failing to keep up with demand while maintaining consistency and accuracy over time.

Enterprise class provisioning is a challenge Microsoft has left to IT Pro Tools partners like Unify Square to solve. Over the past two years, we’ve been working with several of the world’s largest installations learning how to manage Lync at world class levels. We’ve leveraged our experience and built a solution to fully automate user provisioning and greatly reduce the time and cost of administration for Lync.

Our solution is called Unify Square PowerProv and it reduces the burden of managing user on-boarding, updates and off-boarding for the Enterprise. In early adopters we are seeing upwards of 99% of the activities being handled by the software without the need for human intervention. PowerProv does this by integrating a rule-based provisioning engine with policy assignment/revocation along with a centralized phone number management system. In the case of on-boarding, PowerProv rules key on active directory user attributes and then create the new user in Lync. PowerProv then assigns collaboration modes, applies the appropriate policies and if Enterprise Voice is enabled, reserves and assigns a phone number. Finally, PowerProv sends email communications to the end-user. All of this activity takes place while the administrators sleep or work on more important projects. Similar processes occur for off-boarding as well as changes to the employee that may impact their policy settings or telephony configurations.

Let’s look at an example of how PowerProv can impact an IT organization. One of our early adopters has over 150,000 Lync users in production. In our testing, we have seen between 25% and 30% of the users needing some type of Lync administrative activity in the last year. Applied against the entire population, this equates to a range of 37,500 to 45,000 support tickets annually just to support user adds, moves and changes. With the implementation of PowerProv, 99% of these activities are being automated, leaving just a handful of exceptions to be managed by the help-desk.

Unify Square PowerProv has completely changed the administration equation for this customer, providing fast turn-around for new accounts as well as the removal of accounts and ensuring that all users are in compliance with business and regulatory policies. Let us help you solve the provisioning challenge for your Enterprise. Find out more about Unify Square PowerProv on our website or contact us to schedule a discussion.

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