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How to Compare Your Microsoft Teams and Skype for Business Usage

Unify Square’s industry-leading PowerSuite Benchmarking assists in comparing Skype for Business Analytics and Microsoft Teams deployment metrics. Benchmarking allows IT staffs to identify actions necessary for growth and network assessment. We cover how to use the benchmarking tool for measurements in areas of calls, user satisfaction, and more. This is your essential problem-solving step with our key insights.

TRANSCRIPT:

This short video will focus on our PowerSuite Benchmarking feature. Benchmarking is an industry-leading innovation which allows PowerSuite to compare your specific Skype for Business and Teams deployment KPIs with anonymized averages from other PowerSuite enterprise customers or between different geo sites within a single organization. Looking first at poor calls, we see that we’re at 0.65 percent and the benchmark for the other enterprises being measured by PowerSuite is 0.91 percent so we’re doing better than other organizations. On the other hand looking at user satisfaction, we have a score of 114 where the benchmark is 161 so we’re way off track there and we need to figure out why our users are not happy. From here we can drill down to other call scenarios so we’re going to switch over from overview to our poor calls view. Here we see our poor calls view and by clicking on this Benchmarking button we can show benchmarks on the right-hand side instead of the thresholds set by PowerSuite. So for internal endpoint to server, we’re at 1.73 percent poor calls with the benchmark at 0.58 percent. If we look at why we see we’re a little high and wired internal server 0.69% versus a benchmark of 0.39% and were very high on wireless internal to server 3.73 percent versus a benchmark of 1.27 percent. These data points provide great directional feedback for troubleshooting first steps. Benchmarking can also be used to compare stats for different geo sites within a single organization. We’re going to North America, United States, and here we see New York. As we dive into our New York site, we see 1.55 percent of all calls are poor in New York where the benchmark across our organization is 0.65 percent. So New York is not doing as well but looking at our calling scenarios on the left-hand side here we see server-to-server is still 0 percent that’s good internal end point to server. 2.33, that’s over the benchmark and if we look at why we see that Wireless internal server is 0.6 percent higher than the rest of the region. If we actually scroll down a little we see our endpoint to endpoint is 44.44 percent whereas the benchmark is only 4.9 percent. This gives us a good indication that we have some problems with peer to peer calling in this site which we need to resolve.

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