How We Transformed the Communication & Collaboration Ecosystem For This Enterprise CPG Company
One of the world’s largest consumer packaged goods (CPG) companies set out to modernize their communications system after a high volume of complaints about the existing conferencing system were continuously logged. With almost 8% of conference calls receiving a poor rating, a stretched budget, and decreasing user satisfaction, this enterprise began to evaluate ways to improve service.
By working with Unify Square to help the CPG Company close a significant gap in delivering continuous improvement, PowerSuite was able to provide support to move key communications projects forward.
Learn how PowerSuite Helped become the cockpit of all this enterprise’s communications systems, in addition to:
– Reducing the number of poor calls by more than half
– Increasing usage of Skype for Business conferencing
– Decreasing overall conferencing costs