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How to Enhance Your UC Experience With The Industry-Leading Reporting and Analytics Dashboard

Who doesn’t want a better performing unified communication and workstream collaboration platform? Especially when you are managing multiple applications at the same time. Enhance your unified communications and workstream collaboration experience using our executive dashboard software solution. We will walk you through how to take advantage of the simplicity of reporting and analytics all while measuring ROI, user experience, and platform usage.

TRANSCRIPT:

This short video will focus on our PowerSuite executive dashboard solution. PowerSuite’s executive dashboard is an easy place to visualize the full ROI and adoption profile of your enterprise across all the unified communications and work stream collaborations platforms. Supported by your organization, a host of different workplace analytics metrics are available. You can track and accelerate the progress of active enabled and targeted usage for conferencing and voice users, and even monitor the status of posts and channels for collaboration apps.

Starting here in the top left of the dashboard, we can see critical KPIs targetting service availability and call quality for Microsoft Teams, Skype for Business, and Zoom; which form the bedrock of the PowerSuite model, and which are also tracked in the PowerSuite service health solution. Moving to the right, we next see the total conference minutes for your enterprise over time and then in the bottom row, the conferencing minutes per user type; i.e. by platform and modality.

This level of segmentation provides a great view on the different types of conference calls which are taking place throughout the organization, as well as the total number of active users for each platform. As a busy executive, it’s important to be able to understand how your UC or collaboration investments are being utilized.

PowerSuite always ships for the default view, but it’s very easy to customize views. Clicking on the add widget button, I can choose to take advantage of the PowerSuite dashboard customization capabilities to add a new widget to track voice users for Teams, Skype for Business, and Zoom. Here I am now presented with more details regarding active versus enabled users across these three platforms currently in use in the organization.

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