How We Provide Expert Management for Collaboration and Unified Communications in the UK

Written by: Paul Nowroozi

Unify Square is a global company, with key offices, employees, and customers located on all the major continents. That said, we have many years of experience helping customers in the UK improve their enterprise collaboration and unified communications (UC) efforts. In this blog, we’ll look at the core UK Unify Square offerings, what makes us different from other vendors, and how we’ve successfully helped UK-based companies. 

About Unify Square UK 

Our UK office was established in 2013. Since then, we have seen incredible growth in our customer base, our channel and partner relationships, and in the size of the Unify Square team based in the UK. 

In addition to working with our customers to develop technical solutions, we strive to become their trusted advisor, leveraging our many decades of experience to add real value to all our engagements. Unify Square UK is a close-knit team that fosters great relationships, both internally and with our customers. We believe this is one of the reasons for our ongoing success and our ever-expanding portfolio of delighted customers. 

Unify Square UK Highlights:

The combined total of software and managed services customers receiving recurring daily services from Unify Square UK is over 300 thousand users. This number doesn’t even include all of our unique consulting engagements within the UK.   

Over the last two years the Unify Square UK team has on-boarded over 25 new enterprise customers for our PowerSuite software or managed services and another 20+ customers for various consulting engagements. This has resulted in an average of 35% year-over-year revenue growth for our UK business. 

In 2020, Unify Square UK claimed: 

  • The largest Microsoft Skype for Business Enterprise Voice (phone) deployment customer in the world 
  • The largest UK rollout of Skype for Business (conferencing + voice) 
  • Some of the most complex and technically challenging Skype for Business to Microsoft Teams transformation projects 

Our UK staff: 

  • Are all full-time employees (no sub-contracting) 
  • Have worked in varied roles at Unify Square for multiple years 
  • Have previously worked at either Microsoft or other technology ecosystem partners with baseline UC focus 
  • Have experience with the largest and most complex UC transformations 
  • Are trained to respectfully challenge customers’ beliefs and hypothesis to ensure the success of projects and delivery of services 

UK Unified Communications and Collaboration Management Offerings-01

Our UK Unified Communications and Collaboration Management Offerings 

Organisations are being asked to do more with less. Customers find that resourcing key digital workplace programmes are challenging due to increasingly large organisational footprints and the specialised skills and experience required. Unify Square has developed our portfolio of software, consulting, and managed services for Microsoft and Zoom to cater to our customers with proven capabilities across user adoption, technology transformation, and managing business change.  

Cloud Consulting Services

Our Cloud Consulting Services organisation is a team comprised of project management and technology professionals. We have developed a customised delivery framework for programme management that helps us effectively deliver both our core Signature Services as well as any number of bespoke technology services. Our highly experienced consultants deliver cutting edge technology solutions, working closely with the project management team. We work hard to achieve the industry’s leading qualifications to demonstrate to our customers why our professionals are second to none.

Some of the key qualifications include: 

  • PRINCE2, PMP, ITIL, SCRUM, Six Sigma, Office 365 Fundamentals, Agile Certified Coach  
  • Microsoft Certified Master, Microsoft Certified Architect, Microsoft Certified Teams Administrator
  • Zoom Rooms Integrator, Zoom Rooms H.323/SIP Associate, Zoom Meetings Associate, Zoom Room Implementation Integrator
  • AudioCodes Certified Associate, AudioCodes Certified Professional, Sonus/Ribbon Certified Professional, SIP School SSCA Associate  

PowerSuite™ Software 

PowerSuite, our Collaboration, Management and Security software, is the first cross-platform software to empower IT teams to manage and secure collaboration and communications platforms. Powered by our patented technology, it delivers a single pane of glass enabling IT to effectively monitor, analyse, and remediate workstream collaboration platforms. We enjoy increasing success with PowerSuite with an ever-expanding number of organisations benefitting from our technology. 

PowerSuite Cloud Managed Services

Our 24×7 PowerSuite Cloud Managed Services team currently services over one million UC users to ensure they have an ever-improving experience with Skype for Business, Microsoft Teams, and Zoom. Our PowerSuite software is key in this endeavour, leveraging AI and ML technology to help delight our customers. 

What Makes Our UK Unified Communications and Collaboration Services Different 

The unified communications and collaboration category is not a new technology arena, with many software and services options available to customers. As such, what makes Unify Square such a great first choice for customers in the UK unified communications market?  

Our key differentiators include:

  • We are the only vendor to offer operations software, consulting, and managed servicesensuring a successful end-to-end UC transformation and ongoing management from a single partner. 
  • We use an outcome-based approachand our team is driven to move our customers to the end state in the most timely and efficient way possible. 
  • Our team is made up of full-time employees — not contractors — providing our customers with the confidence that the assigned team will be 100% accountable to execute against deliverables. 
  • Our experience and expertise cover both old and new technologiesfrom the complex legacy PBX world, to the newer UCaaS cloud world, to the even newer collaboration security and governance world. 
  • We have extensive enterprise expertise and personnelOur customers are not only buying our consulting, software, or managed services, they are buying into Unify Square’s enterprise experience and understanding as well as our thousands of hours of UC and collaboration experience. 

Unified Communications UK Case Study

Unify Square UK Customer Case Studies 

Unify Square has cultivated long-standing customer relationships with hundreds of customers around the world. You can find in-depth case studies of some of our key customers here. 

Specifically, within the UK, some of our recent customers include: 

  • One of the largest UK supermarkets
  • One of the big four accounting organisations
  • Two major high street banks
  • An oil and gas supermajor  

In addition, here are a couple case studies of other Unify Square UK customers who started working with us in 2019 and 2020: 

Global Packaging/Container Company 

Prior to working with Unify Square, this company was searching for a way to deploy 24x7x365 management for their Skype for Business voice environmentUnify Square won the busines in late 2019. In early 2020, with the sudden emergence of the global pandemic, the customers’ vision to migrate users from Skype for Business and legacy a Cisco voice environment to Microsoft Teams became a higher priority. However, there were concerns about how this could be done efficientlysmoothly, and securely without causing disruption to the business. 

Unify Square conducted user adoption and Microsoft Teams policy and configuration design workshops before executing the agreed deliverables. It was imperative that the correct policy settings were in place to prevent any security mishaps. We also carried out over 50 training sessions for VIPs, champions, PAs/EAs and key IT stakeholders to help the transition of over 10,000 users to Microsoft Teams. Our consulting team then migrated all Skype for Business users and common area phones to Teams as well as remotely configured the analog gateways. We continue to provide 24x7x365 support for Teams as well as our PowerSuite software which they use to proactively identify potential anomalies which could cause issues for their environment. 

Global Professional Services Organization 

As part of a 25,000-user full voice transformation from a legacy Cisco Call Manager telephony environment, the customer required an end-to-end managed service for its Microsoft voice environment and third-party applications. The customer challenges included ensuring the voice quality was as good as, if not better, than the legacy Cisco environment. This was made more challenging as the user base was renowned for using uncertified devices, increasing the chances of poor voice quality.  

After winning the business and deploying our PowerSuite software, the Unify Square managed services team were able to set a baseline voice quality level and proactively work with the customer to provide insight into how to improve the service over time. In addition, with the use of PowerSuites usage data, Unify Square was able to help the customer adoption team reach out and educate repeat offenders to ensure certified headsets were used, improving the voice quality for everyone joining a call.

Unify Square UK Partner Case Studies 

Although many Unify Square employees have spent earlier parts of their careers working at Microsoft, it wasn’t until 2015 when Microsoft took the step of becoming an investor in Unify Square. This was unusual, as Microsoft does not typically invest in its partners. Today, they continue to support us in our mission to enable outstanding experiences for enterprise meetings, chats and calls. 

However, we also partner with many other technology and channel partners. Many of our engagements are direct with customers, but we also work alongside key channel partners that utilise our software and services to further enhance and differentiate their portfolio of products.  

Specifically, within the UK, we have signed new partnering agreements with both CCOMM and Purify Technology LtdTo provide a better feel for the types of partnerships that Unify Square UK offers, here is a brief overview of two of our top UK partners:  

British Telecom 

In partnership since 2016, BT Global Services utilisUnify Squares consulting, PowerSuite software, and managed services to complement its Teams Direct Routing serviceAlthough the BT partnership was initiated in the UK, it provides value for BT customers all over the globe. The Unify Square partnership enables BT to rapidly transform organizations away from legacy voice infrastructure onto a Teams platform fully managed by BT and Unify SquareCustomers not only benefit from the Teams Direct Routing service but also the value of PowerSuite, which includes AI and ML driven insights for Teams voice and collaboration.   


In partnership since 2018, PowerSuite has been used by the SipcomHALO™ Platform globally to uniquely enhance its service offering around Microsoft Teams Direct Routing, Zoom Phone, and Managed Services. This includes leveraging PowerSuite AI and ML capabilities and the native workflow automation built into PowerSuite’s Phone Number Management.

Expert Management for Collaboration and Unified Communications in the UK 

Engaging with Unify Square is much more than buying a product or service — it is providing access to a partner that is passionate about UC and collaboration technology. Our primary goal is to help organisations successfully transition their UC and collaboration platforms to the cloud and provide software and services to ensure end users have the best possible experience. This comes across in every single customer engagement and is the reason we have many happy, longstanding customers and partners.  

If you would like further details on any of the topics covered in the blog, please enter your details to the form below and a member of the team will be happy to help. 

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