Free Teleconferencing Services Require Free Monitoring

Written by: Unify Square

Unify Square Offers PowerSuite Free to Education and Healthcare Organizations to Support Remote Work

Following the lead of Zoom’s CEO Eric Yuan who, in a blog post on February 26th announced that Zoom would lift the 40-minute limit that it imposes on free meetings to help respond to the COVID-19 threat, Unify Square has announced a special Free PowerSuite™ software offer effective immediately.  Unify Square’s special offer allows organizations in the Education or Healthcare verticals to receive up to 6 months of free detailed Skype for Business, Microsoft Teams or Zoom conferencing/call quality monitoring, reporting, analytics & troubleshooting to analyze the health of their deployments.

As the COVID-19 coronavirus epidemic spreads, businesses are protecting the health of their employees by enabling work from home. Consequently, this is leading to a surge in demand for video conferencing technology and other collaboration tools. According to Microsoft in Chinaas of March 6th, 2020, there was a 500% increase in usage of Teams meetings, calling and conferences and a 200% increase in Teams usage on mobile devices. In addition to the Zoom special offer, Cisco, Google, BlueJeans, LogMein, and now also Microsoft has recently also announced various free conferencing options.

Unified communications and workstream collaboration platforms are ubiquitously deployed all over the world.  We are expecting an increase in usage driven primarily by an uptick in remote work caused by the COVID-19 epidemic. We also anticipate additional demands as people take advantage of special discounts offered by leading brands during the crisis. This will severely test both the performance of the various platforms, as well as the expertise of  IT to manage these platforms.

Schools, Hospitals & Governments Challenged

The education, healthcare, and state & local government verticals, albeit for different reasons, will be on the bleeding edge of this communications push.  For education, from secondary schools through universities, we are already seeing aggressive shifts from classroom to remote learning.  In local, state and federal government, the Washington Post reports that organizations “are only now confronting what could be an unprecedented shift to how they serve the public — for weeks or even months.” As this shift occurs, an organization’s relatively quiet Zoom or Teams platform may suddenly see an exponential increase in use. The sudden uptick in calls and inquiries from the public will pose equally complex overloads on the UC systems of healthcare organizations as well.

IT Monitoring Readiness

Despite adopting an increased awareness about remote working, most IT departments are unprepared for such rapid wide-spread enablement.  In fact, studies show that over 60% of IT professionals do not believe their monitoring tools are adequate. This statistic is even prior to the outbreak uptick in conferencing usage.  It is a complex endeavor to ensure a high degree of service availability and quality for a suddenly distributed workforce/set of students. It is only made more complex considering the growing security and compliance requirements that IT organizations must deal with.  What is more, as the COVID-19 crisis worsens, even the platform providers are finding themselves struggling to keep up with the demand for remote video conferencing services.  Expertise and experience such as that provided by Unify Square can make a huge difference between poor remote work experience and a great one.

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The Unify Square Special Offer

Unify Square’s offer of free detailed Skype for Business, Microsoft Teams or Zoom conferencing/call quality monitoring, reporting, & analytics and troubleshooting to analyze the health of their deployments is available effectively immediately and will extend through September 1st, 2020. Additional discounts may potentially be available to extend the PowerSuite service at the end of the offer period.  In addition, here are the other key components and/or details of the offer:

  • Free delivery of PowerSuite™ Success Services for deployment and installation (REMOTE ONLY)
  • Offer includes a weekly multi-company dial-in Q&A session with Unify Square support engineers to focus on any problem resolution issues
  • Valid for new PowerSuite customers only
  • Valid only for educational institutions, healthcare (medical/hospital) institutions and/or state, local and county government organizations or agencies
  • Offer does not include PowerSuite CMS (cloud managed services). However, customers wishing to leverage PowerSuite CMS  on top of the free offer can opt to receive PowerSuite CMS (which includes additional services for customized email and tele-support for troubleshooting Teams, Skype for Business and Zoom issues) at steep discounts.  

To learn more, we encourage education, healthcare and government organizations to contact Unify Square.


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