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GEO Functionality Solution | PowerSuite™

Filtering & Heatmapping

The Geo Functionality within PowerSuite targets Skype for Business and Microsoft Teams issues geographically with powerful hot-spot filtering analytics and provides helpful information for your team.

TRANSCRIPT:

This short video will focus on our PowerSuite Geo Functionality for filtering and heat mapping. The Geo Functionality within PowerSuite is powerful filtering and hotspot drill-down technology which provides you with helpful breakdowns of important analytics information in a geographic format that makes sense to your organization. This functionality is built into many of our solutions throughout PowerSuite such as Service Health where PowerSuite highlights both tabular as well as full heat map drill down visibility. The Usage and Adoption Dashboard, the Executive Dashboard, the Device Management and the Operations Dashboard. Let’s look at a few examples in the operations dashboard. We want to follow up on a concern about users having poor audio quality in the United States. We know that it’s part of the company’s software deployment schedule that the United States received the new client updates first. First, we’ll select our call scenario of wired internal to server and the category client version. Second, we’ll click left on the globe that reads all and select the region NorAm and the country United States. Now we can see the prioritized list of issues and it looks like there’s data to validate a potential client issue within the US. This allows me to have a structured conversation back with applications team. Next, we’ll move to the Service Health Solution. We have a manager in Europe who is interested in troubleshooting some poor audio quality issues. In the region, I can left-click on the globe that reads all and select region AMEA. Now I’m able to see the poor calls percentage for the region and I can drill down into the specific call scenarios.

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