As we wrap up 2014 and head into the New Year, we thought this would be a great opportunity to reflect on lessons learned, trends and observations, as well as provide some predictions based on our experience with enterprise customers and the UC marketplace. The Unify Square team has assembled this infographic to highlight the great successes we have seen with Microsoft Lync and to bring insight into some of the challenges organizations face in their UC transformational journey.
As you can see from the Looking Back section, there has been great progress in the global enterprise with One-Click Conferencing, enabling Remote Access and making a decision on their Unified Communications vendor. On the flip side, companies struggled with budgeting correctly for the critical pieces necessary to make UC a business success and found it difficult for the telecom team and the IT teams to get on the same page.
Looking forward into 2015, we see an even brighter future for Lync (Skype for Business). Companies will begin to yield the rewards of those who have gone before them by knowing what metrics to measure. More companies will see Lync as a critical business service and have formal operational plans in place and users will start to really find the value in Lync and vote in favor of it. On the cautionary side, CIOs shouldn’t be enamored with cloud messaging because there is a lot more to UC transformation than infrastructure.
Take a look at the infographic and let us know what you think! And if you find some of these topics interesting, subscribe to our newsletter as we are going to have a series of webinars to cover different aspects of our predictions and observations starting in January. Of course, no matter where you are on your Lync journey, Unify Square can help. We offer services, software and support to help your global enterprise get the most out of Microsoft Lync. Take a look at our UC RightTrack offering for the best way to get started with us.