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How to Easily Highlight Actionable Insights Using the Industry’s Top UC Monitoring Tool

This operations hub for IT leverages machine learning to detect UC and collaboration platform anomalies in order to highlight actionable insights. Your IT team will be able to be instantly involved and ready to address problems. Our industry-leading software gives IT the responsibility to choose when, how, and who will address and troubleshoot key UC issues.

TRANSCRIPT:

This short video will focus on our PowerSuite insight center solution. The insight Center is a central power suite hub for IT. It leverages Unify Square proprietary technology including regular advances in machine learning to detect system anomalies and highlight and surface the most critical issues of which IT should be aware. Let’s take a closer look.

I’m currently in the PowerSuite executive dashboard solution and you can see down in the bottom right-hand corner that we have a notification indicating that there are some new problems to be investigated on. Clicking the notification, we arrive in the insight center solution. Insight Center helps reduce TCO letting IT choose when how and who will fix key UC environment issues based on time and resource demands.
Insight Center displays a series of cards each card clearly shows the type of insight.

For example, you can see the wide variety of insight types tracked from poor calls to policy violations to data privacy issues. The cards also show the collaboration or communications platform, i.e. slack or teams or zoom impacted, impact status, number of occurrences, special badges to indicate either a collaboration security or data anomaly issue, and other details. Cards may be ordered or filtered by severity or date. Cards may also be filtered by status which is useful when tracking the progress of particular issues peering into the details of a specific insight card.

We can see that we have very high numbers of poor calls on a Wi-Fi access point in Cincinnati. I can see when the event occurred and also some history. Back in the general tab, the status is new but I would like to work on the problem so I’ll set it to in progress. I can copy a direct link to this page and also associate a URL or ID which helps overall workflow with our ticketing system. I will also indicate in the comments that I’ve seen this issue and I’m investigating.

For further investigation, we have a direct link to the power suite Operations dashboard solution. For this scenario, as you can see, the access point is fine most weeks but does have the occasional problem. Maybe this access point is having some capacity issues. I’ll certainly need to investigate further. After some internal investigation work with our network team, we are able to resolve this issue back on the insight center problem page. I can set the status to resolved but maintain tracking of the problem to make sure that PowerSuite data confirms our resolution. I can set it to closed later when I’m certain that the issue has been permanently resolved.

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