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Keeping Lync on the Right Track: Aligning with Enterprise Voice Best Practices

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Continuing on in our quest to share with you the Five Ways to Keep Your Enterprise Voice Deployment on the Right Track, we turn our attention to best practices. Kevin Peters, one of our resident Lync experts, takes over this section in the recorded webinar to bring you his thoughts on the subject.

Blog-Series---4First, you must start from a supported place when it comes to your infrastructure. The Microsoft Unified Communications Open Interoperability Program (UCOPI) list is the best place to start. Trying to use unsupported hardware is your fastest route to failure. Lync works best when deployed with supported gateways, on supported hardware platforms. You may be able to get unsupported hardware to hobble along, but when it comes to an update or to real live workloads, your infrastructure will more than likely crumble starting with your unsupported hardware.

Once you have your hardware firmly planted in the supported territory then you need to step back and look at your environment as a whole. There are lots of pieces to a Lync environment and creating your own checklist that you regularly review can help you maintain a well operating system. Our team has compiled a 20-point checklist based upon not only the Microsoft best practices but also our years of experience. The first ten items on our checklist include:

  • Active Directory
  • Lync Topology Validation
  • DNS
  • Certificates
  • Network
  • Lync Server Configuration
  • Edge Configuration
  • SQL Configuration
  • OWAS Configuration
  • Telephony

Go ahead and watch the free webinar, “Five Ways to Keep Your Enterprise Voice Deployment on the Right Track,” for the full list and hear more from Kevin Peters on his view from the field.

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