Microsoft Relies on PowerSuite for End-to-End Visibility Across Worldwide Skype for Business Network
To develop, deliver and support its vast array of enterprise-class products and services, Microsoft IT must provide seamless global communications for nearly 200,000 employees, contractors, and vendors on a daily basis. When it came time to upgrade their communications system, Microsoft turned to PowerSuite to help uncover incidents well before user escalations became problematic.
In this case study, discover how Microsoft relies on PowerSuite to help:
- Catch 12 major Skype for Business incidents
- Gain an easily obtained, reliable metric to convey service availability to senior executives
- Enable service managers and engineers to focus on forward facing strategy rather than escalations