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Microsoft Teams Analytics – Workstream Collaboration | PowerSuite™

The nexus of PowerSuite has historically been related to calls and conferences. With the advent of Microsoft Teams, PowerSuite now extends its reporting and analytics across to core collaboration related to meetings and chats.The Executive Dashboard, Usage & Adoption Dashboard and Help Desk solutions have been expanded to provide Microsoft Teams analytics.

TRANSCRIPT:

This short video will focus on some of the initial PowerSuite Microsoft Teams analytics features which are surfaced in enhancements to three of the existing PowerSuite solutions. To highlight the new Teams analytics features, we’ll start with the Executive Dashboard solution, PowerSuite’s ROI, and Adoption Visualization solution. Here you can see new options presented in the navigation drop down. The new Microsoft Teams overview includes Microsoft Teams active users, calls, and meetings, as well as the number of enabled users. All of this information is shown in the familiar PowerSuite interface and other PowerSuite features, such as time range selectors function as per normal. We’ve also added drill down information for calls and meetings and when in month view, the legacy system data is also shown. Next we’ll jump into the Usage and Adoption solution. The PowerSuite solution providing KIUC usage metrics such as call counts, active users, and client usage. Notice on our navigation drop-down we have Teams overview data and champions. We’ll start with the overview where we can see the different usage information for Microsoft Teams’ modalities and different client types. Switching to the champions view, I receive a list of the top users in my organization, overall and by modality, by clicking on the four different channels- message, chat, message calls, and meetings tabs. In Microsoft Teams, this feature allows us to see who our most prolific users are and can subsequently be used to aid user adoption by gamifying internal communications to identify the top Teams users of each modality. We also have an option to export the full usage list here on the right-hand side. Finally, to view an individual users Teams’ usage information, we go to the Help Desk solution. The PowerSuite’s real-time call and now also Teams collaboration behavior analysis solution. A Level 2 Help Desk technician can enter the user’s name as usual and select Microsoft Teams. Now we can see how many calls, chat messages, channel messages, and meetings the user has attended based on the timeframe selected. The view also highlights to the right which clients the user has been using. This initial release of Teams analytics is but the first of many, which will grow to include monitoring, reporting provisioning, and user experience analysis, all for Microsoft Teams inside of PowerSuite. Stay tuned for more.

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