Post-COVID-19 Remote Work

Impact and Statistics You Need to Know

Post-COVID-19 Remote Work Statistics

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Post-COVID remote work is poised to deviate a lot from the norm today, ranging from work environments and mindsets to increased challenges for IT. This Infographic paints a picture of the new-normal by summarizing all the potential impacts we can expect and discusses best practices to prepare for them as we plan our return to work when this is all over.

For more information, check out the remote work resources by Unify Square here.

The Changing “Distributed Worker” Landscape

  • 90.6% of the total knowledge worker (KW) population are or were working remotely during the COVID-19 stay at home time-frame.
  • 41% of total KWs expected to remain working remotely (full or part-time) as COVID-19 crisis subsidies
  • 43% of organizations have cut cyber-security budgets (since COVID-19)
  • 51% of organizations believe that their workforce is not proficient or properly trained in the cyber-risks associated with long-term remote working
  • 62% of total KWs have increased their use of UC and Collaboration applications since starting to work remotely
  • 42% more devices connected to corporate networks compared to the pre-COVID-19 period

Top IT Challenges – High Priority

  • Managing Remote Teams – 53.5%
  • Hardware & Infrastructure – 53%
  • Collaboration Security and Governance – 52.5%

Top IT Challenges – Low Priority

  • Application & Tool Access and Training – 31.3%
  • Video & Sound Quality – 29.2%

The Remote Work UC Impact

“Poor Call” Volume Growth

  • Microsoft Teams 2.4x Increase
  • Skype for Business 3.5x Increase
  • Total VPN Calling 5x Increase

Modality Usage Growth

  • Video – 496%
  • Audio – 424%
  • Application Sharing – 411%

IT Best Practices to Manage Distributed Work

  • Create and distribute a WFH Kit
    • Ethernet cable
    • Headset, camera
    • Wi-Fi upgrade allowance
    • Lighting
  • Disable features causing poor UX
  • Rationalize multiple UC/Collaboration platform usage
  • Create and update Work From Home Policies, especially Security Policies
  • ID, track and rationalize Guest Users
  • Deploy a Collaboration & Security Management Platform tool such as PowerSuiteTM
  • ID and “arm” your Champion Users


  • Employee quality of life increases: reduced commute time, time with family, increased employer loyalty – 59%
  • Disaster Preparedness improvements: for other non-COVID-19 issues like severe weather or natural disasters – 46.1%
  • Environmental benefits: reduced greenhouse gas emissions, fuel and energy usage, and office waste – 42%
  • Employer turnover rate decreases: improved work-life balance, increased employer loyalty – 32.8%
  • Productivity improvements: more work hours, decreased office distraction, more exercise, better mental health – 28%
  • Real-estate costs decreases – 24.9%

Managing Remote Teams BEST PRACTICES

  • Emphasize overcommunication: praise, check-ins, small interventions /nudges
  • Build a new culture: work flexibility, boundary setting, personal communications/connections
  • Re-launch the team and group behaviors
  • Virtual video water-coolers and virtual happy hours
  • Encourage time off and scheduled mid-day breaks: enforce when necessary
  • Short Meetings: don’t let the default 30 minutes of Outlook drive your meeting times
  • Respect time zones: don’t send emails/IMs in their night or set expectations on response

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