Your users are your infrastructure. How can your service be flawless and yet still be the object of scorn and complaints from unhappy Skype for Business users? How do we go about managing the widening service boundary? One solution is to broaden the service boundary and to treat your users as part of the infrastructure. Alan Shen, VP of Consulting for Unify Square, explains how treating your users as part of the infrastructure can be a key to your UC success.