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Secrets to Unified Communications Success in the Age of Hybrid Work

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An Exploration of Strategies that Drive Revenue, Reduce Costs, and Improve Productivity


As a return to office becomes more viable, IT teams have a new challenge to contend with: a hybrid workforce. Supporting a hybrid workforce through unified communications and collaboration will require proactive management, new apps and workstyles, and security strategies to ensure acceptable voice and video performance as well as protect information assets. We’ve partnered with research firm Metrigy to bring you insights on how to adapt to this new model of work.

In their recent Workplace Collaboration: 2021-22 study, Metrigy identified 85 companies that have used unified communications and collaboration to successfully drive revenue, reduce costs, and improve productivity. In this webinar, we explore the strategies used by this success group as well as emerging trends and best practices identified by the research.

Key Focus Areas:

  • Changes in IT budgets and spending
  • Best practices for supporting team collaboration
  • Effective approaches to security and network
  • Recommended metrics for measuring UC success

Irwin Lazar, Metrigy President and Principal Analyst, and Sonu Aggarwal, Unify Square Chief Technology Officer and Founder, explore strategies for unified communications success in the age of hybrid work.


Metrigy is an innovative research firm focusing on the rapidly changing areas of Unified Communications & Collaboration (UCC), digital workplace, digital transformation, and Customer Experience (CX)/contact center—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

An Exploration of Strategies that Drive Revenue, Reduce Costs, and Improve Productivity

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