The results are in! Unify Square and Osterman Research have issued the results of a recent survey which has uncovered trends in the deployment of the Skype for Business mobile client as well as the state of Skype for Business mobile usage, adoption and satisfaction. The survey, conducted with IT professionals in mid-size to large organizations that have deployed Skype for Business (or a previous version of Lync), revealed that while mobile use is expected to nearly double by 2018 and organizations view the mobile client as an essential component in their overall unified communications (UC) strategy, there are significant quality and service management issues that need to be resolved before IT departments can commit to enterprise-wide roll-outs.
The report found that organizations are playing it safe by deploying Skype for Business mobile on a very limited basis—16% percent of organizations are opting to roll-out Skype for Business on mobile devices to just a small segment of their mobile workforce and/or an even smaller group of “VIP” users. Quality issues, as well as availability of tools and data needed for troubleshooting, are making IT shy away from enterprise-wide roll-outs. When it comes to Skype for Business managing and monitoring for the mobile client, only 4% of organizations cited “very satisfied” with the telemetry and analytics information made available by Microsoft.
Respondents also identified mobile battery life and the inability to see application sharing content on the mobile client as top inhibitors of adoption – both 28%. Closely following is the belief that functionality and feature set is sub-par to desktop (27%) and lack of time dedicated by IT to deploy and train end-users (24%). In addition, IT is spending a disproportionate amount of time troubleshooting mobile issues—nearly 30% of the total time spent troubleshooting the platform—an excessive amount considering the mobile client is typically deployed to small groups.
Given the results, it is not surprising that the survey found that only a small proportion of organizations that have deployed Skype for Business on mobile devices are realizing “significant” cost savings compared to their prior mobile use. In fact, organizations with greater use of Skype for Business mobile had more negative impact on Skype for Business ROI because of the platform’s quality problems. However, despite the challenges facing IT, mobile still remains a top priority: one in five survey respondents either agree or strongly agree that a robust and functional Skype for Business mobile client is essential to their organizations’ overall UC strategy.