The Six Features of Workstream Collaboration (WSC) that Your End Users Wish They Knew About
As we reach the conclusion of this three-part series on features in WSC, we’d like to discuss the features that give workstream collaboration applications their edge, but that regular users may not know about. These features are the ones that get our team excited and impressed with using workstream collaboration apps like Microsoft Teams and Slack.
In case you missed the previous posts, part one looked from a high-level at what key benefits workstream collaboration offers, and part two showcased the most loved features in workstream collaboration platforms that get used daily.
Email a Channel
Whether you want to pass along customer feedback to the relevant team, share competitor intel or inspiration, or keep an eye on a shared inbox, the ability to email a channel can be very useful. This feature is available on most workstream collaboration platforms and can help provide greater visibility and increased productivity throughout organizations.
Bots are almost as plentiful as app integrations, but bots provide information and automation. Use the WHOBot, powered by Microsoft Graph, to search for people within your organization by name or topic. Looking to get feedback from a recent product or event? Use Polly to set up a poll or survey within a Slack channel. Bots are great for taking the guesswork out of where to get information by making it readily available by a simple command within the application platform.
Automate basic tasks such as your regular team stand up meeting, bringing in important email communications directly into the channel, or collecting performance reviews and feedback. There is a lot of ground and extra time that can be gained by utilizing bots.
Conference Calls and Voice
Many users just starting out with Microsoft Teams feel comfortable using it for chats and document sharing. Because of this, IT teams may deploy these parts of workstream collaboration apps first to ease the transition for unified communications systems like Skype for Business, but it’s important for IT teams to share when voice-native functionality will be available in Teams or an approved plug-in is set up for Slack and Workplace by Facebook. Users may not always know where to go to make calls or join meetings.
The command bar at the top of Slack and Teams often times gets overlooked – which is unfortunate because it is jam-packed with functionality – so much so that we wrote an entire blog post about everything it can do for Microsoft Teams. You can use the commands bar to uncover keyboard shortcuts, send quick messages without leaving the current screen you are on or even set your status.
The command bar is also great for search. Find people, information or specific messages through a quick search, using slash commands to get more specific. As a bonus – many of these commands are also similar in Slack.
If you’re using workstream collaboration applications for all your projects, it can be important to save certain messages so that you can reference them later.
This feature is also great when messages are task related and they’re starting to pile up. Bookmark them so that you can prioritize and return to documents or messages at a better time.
Because workstream collaboration enables people to collaborate from anywhere, global teams are interacting on a regular basis. The message translation feature available in workstream collaboration apps makes it easy for everyone to communicate in their preferred language without having to constantly switch to a translation app for each new message.
Looking for ways to get even more out of your workstream collaboration app platforms? Check out our previous posts in this series where we examined the breakthrough features of workstream, as well as the most commonly used features in WSC.
Or, tune in to the on-demand webinar, Most Helpful WSC Features, for a walk-thru of all our favorites at once and learn about how software tools like PowerSuite can help you monitor and maintain the user experience to keep end users and executives happy.