The Five Workstream Collaboration Features Your End Users Will Love Over and Over Again
In part two of our three-part series on workstream collaboration features we’re highlighting the features that give workstream collaboration a strong foundation and help encourage strong user adoption. Part one looked from a high-level at what key benefits workstream collaboration offers, and part three will conclude with some of the underutilized, but most helpful, features that users might not know about. So what is workstream collaboration? Who uses it? And what are the WSC features your end users will love daily?
Workstream Collaboration (WSC), has started to replace unified communications (UC) platforms in the workplace. Workstream collaboration applications like Microsoft Teams, Slack, and Workplace by Facebook enable teams to communicate in context by integrating chat, meetings, video, and voice with business workflows and external applications – pivotal requirements for companies embracing digital transformation.
As a reminder from part one in this series, WSC benefits teams throughout organizations by enabling faster access to relevant information, and the integration of workflows and collaboration. Nearly 60% of companies are using or plan to deploy workstream collaboration and companies see a 21% gain in productivity. But what specific features do workstream collaboration applications have that will get end users excited and actually using the WSC apps? Here are the five core WSC features you likely won’t get enough of.
Reminders and Notifications
Reminders and notifications may seem straight forward, but one of our top performing blog posts covers everything you need to know about Microsoft Teams Notifications. The reality is, personalized notifications are a big deal – it’s easy to prioritize how and when you respond to people with the different types of alerts that WSC offers. With direct notifications for messages, it can be easy to seek out immediate help with direct messages, while mentions within a channel can help you stay current on project developments.
With different notification preferences, it can be easy to see banner notifications on your desktop or phone, only receive them within the application feed, or receive emails if you aren’t quite comfortable with workstream collaboration yet.
Group calendaring is a rock-star feature for teams who regularly collaborate. We’ve all spent a week trying to nail down a suggested meeting time, and by the time the final person replies, the date has passed or we’ve since booked something in that slot. Enter group calendaring where you can see when everyone is free in one quick view.
It’s easy to create a meeting via email and sync it to your WSC app platform, and even simpler to join a meeting directly from the WSC app platform. This feature is used daily, so it’s a core feature that workstream collaboration has embraced across the board.
Trying to have a conversation about something and the person on the other end just isn’t following? Screen sharing is a great way to conveniently communicate and present. Screen sharing can help cut down on time spent in in-person meetings and can close the gap between personal interactions that are lost over email.
Screen sharing is a big win for teams who rely heavily on collaboration or have a widely spread geographical presence. It can be done while on a video call, or even just during a quick chat session.
For those of you who regularly update or revise documents, it can be hard to make sure your edits were made to the most recent version circling around, or it can be a long process to get multiple people to weigh in on the editing process. With version control, the ability to collaborate directly within a document, and have a group conversation around the same version of a document, it can really cut down on the time spent combining multiple pieces of feedback.
If you haven’t opened the app store on your workstream collaboration platforms yet, it’s time. These app stores have become robust, enabling users to consolidate all of the applications they use in one place. Have a conversation about an app without needing to do a screen share or open a browser window. Going beyond simple tasks, using integrations within channels can help bring a myriad of outside information into one place – such as integrating customer service apps so teams can help reply to tickets without ever leaving the workstream collaboration platform.
Teams also use this to integrate their digitized to-do lists, poll the team for immediate feedback, share notes, or directly join Zoom meetings that can connect directly to Microsoft Teams, Slack, and Workplace by Facebook.
Looking for ways to get even more out of your workstream collaboration app platforms? Stay tuned in the coming weeks for the final post in this series where we will look at the best, but underutilized WSC features that your end users wish they knew about.
Or, tune in to the on-demand webinar, Most Helpful WSC Features, for a walk-thru of all our favorites at once and learn about how software tools like PowerSuite can help you monitor and maintain the user experience to keep end users and executives happy.