Solution: PowerSuite Synthetic Transactions.
Skype for Business and Microsoft Teams will often report “healthy” with traditional tools, yet undetected issues can be ruining your system. The PowerSuite Monitoring Dashboard solution provides probe-less service availability monitoring by mimicking typical end user call behaviors 24/7, using custom synthetic transactions. This enables the Monitoring Dashboard to detect and prioritize incidents to prevent escalations before they occur.
The Monitoring Dashboard can be configured with an unlimited set of ‘rules’ so IT can instantly initiate availability scenario tests from anywhere in your environment. Troubleshooting is faster as remote probes do not need to be set up. Our patented UC-CoreTM technology uses proven heuristics to give you actionable operational workflows – and the power to troubleshoot voice quality as well as network performance, shorten resolution time, and deliver a world-class UC experience.
High Priority Issues and Solutions with Monitoring Dashboard
When problems occur, incidents are generated that bubble up troubleshooting logs, insights, and expert guidance to shorten resolution times—delivering world class UC end user experience. Drill into the analysis of the equipment that may be causing an issue and discover actionable results.
To see the Monitoring Dashboard in Action— watch below:
By establishing a performance baseline and regularly monitoring the performance of its UC system, your organization will always have current information about how Skype for Business or Teams is operating. When troubleshooting problems come up, IT can quickly identify the problem AND the resolution to optimize UC success.
To view other Unify Square demo videos and informational videos please consult our UC Library HERE