Discover the Essential Steps for Quality of Experience Before, During, and After Your Communications Deployment
Deploying and managing a unified communications solution can be a complex, time-consuming investment. It’s important to consider the expectation and quality of experience for your end-users. What leads to unhappy users? Dropped calls. UC service availability issues. Poor call quality. Bad headsets.
Unhappy users create transformation and adoption roadblocks, lower your expected ROI, and slow employee productivity. In short, Quality of Experience (QoE) is critical.
Each UC deployment is a complex mix of hardware, software, third-party services and end-users working in concert all day, every day.
What We’ll Cover:
– Why Quality of Experience (QoE) is critical
– The 3 core KPIs for quality
– The quality of experience lifecycle