PowerSuiteTM Help Desk
Using our Help Desk solution IT support professionals are able to troubleshoot, and close more tickets on the first call, without having to be experts in Skype for Business or Teams.
PowerSuiteTM Help Desk solution provides a micro-level focused solution that analyzes user and system behavior during Skype for Business & Teams calls. By delivering quick forensic data which can be utilized by tier 1 and 2 support professionals, Help Desk provides industry leading UC diagnostic input and remediation guidance.
See Help Desk in Action
This short demo shows our service being used in both re-active and pro-active modes to troubleshoot problems.