The State of UC Adoption Whitepaper

Key Insights into IT and End-User Behaviors and Attitudes.  This whitepaper is still one of our most popular downloads. The whitepaper talks about the growing trend of “IT perception versus end-user reality” emerging in enterprises with unified communication (UC) systems.

 

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Microsoft Taps PowerSuite Monitoring Solution

For 3 years Microsoft has relied on PowerSuite to effectively & efficiently monitor service availability. PowerSuite has caught multiple incidents, pinpointing problems with greater accuracy significantly decreasing incident resolution times.

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Additional Help Desk Details

 

  • Reactive End User Assistance: Support personnel can accesses individual call records to see recent call history and  usage habits.
  • Call Details: Help Desk telemetry surfaces info regarding:  Type of voice connections & location, network issues, usage of optimized Skype for Business or Teams devices.
  • Call Deep Dives:  The technician can click on any Skype for Business call and see a breakdown of that call. As well as seeing the details of the caller they also can track other callers within the online meeting.
  • Remediation Guidance: Help Desk provides guidance and recommendations to share with the end user regarding technical and behavioral changes  which will help improve call quality.
  • Pro-active Assistance: Support personnel can look and see if users have encountered a one-time problem or if they need to review best practices with the user (i.e. local troubleshooting and education to make sure the user is not creating an ongoing negative experience for others in calls).

Get more information on PowerSuite and its six key solution categories:

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Network Assessment Test

Conduct a WAN & WiFi assessment for both hybrid & cloud environments. Determine what improvements should be made

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Don’t let deploying and managing Skype for Business and Teams slow you down.   Accelerate your unified communications today with solutions from Unify Square.

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