News and Press

Check out some of our featured articles and the latest press releases from Unify Square

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Featured Content

Employees crave stricter rules around collaboration app usage

As you continue with your life under lockdown and as you shift your working pattern to working from home instead of the office, you may feel you are more distracted than when you are in the workplace. The report provided by Unify Square examines the most utilized features across workplace collaboration, app usage trends, and how they are impacting productivity, employee behavior, and security.

The Looming Zoom vs. Teams UcaaS Phone Battle

As organizations continue to replace old systems with new, scalable cloud services and software as a service (SaaS) solutions, the next collaboration trend on the horizon is the growing demand for cloud phone services. The report Provided by Unify Square analyzes unique benefits and drawbacks of market leaders like Zoom Phone and phone systems for Microsoft Teams helping to choose the right provider for your organization.

Gartner named Unify Square a Unified Communications and Collaboration Cool Vendor

Unify Square in the News

Video Conferencing Security Tips You May Have Overlooked

During the increase in the use of video conferencing applications businesses often overlook security and privacy risks.

Concerns surrounding productivity in a time of unprecedented crisis drove many organizations to quickly embrace video conferencing technology. In so doing, some organizations might have neglected to take the security of video conferencing apps into account. The article names two categories of the security and privacy risks associated with video conferencing applications and tells you how to mitigate them. 

 

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Managing the Return to Work Process

Unify Square identify solutions to problematic return to work scenarios

The easing of COVID-19 lockdown restrictions in many regions across the globe is seeing the opening up of businesses that have been closed or functioning via a significant number of employees working remotely are facing many issues surrounding their return to the office. Alan Shen, Vice President of Consulting Services at Unify Square, says many of these problems are related to the solutions they have been using at home.

 

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The Looming Zoom vs. Teams UcaaS Phone Battle

Both can’t wait to be king of the enterprise. Take these crucial considerations into account when choosing the right provider for your organization.

As organizations continue to replace old systems with new, scalable cloud services and software as a service (SaaS) solutions, the next collaboration trend on the horizon is the growing demand for cloud phone services. The report Provided by Unify Square analyzes the unique benefits and drawbacks of Zoom Phone and phone systems for Microsoft Teams.

 

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How data from APM tools helps businesses improve CX

Businesses have many options when it comes to analyzing customer experiences. APM tools can help contact center leaders improve agent experience, as well as CX.

When the contact center platforms and associated apps perform optimally, interactions between agents and customers stay on course. Choppy voice, video or screen sharing frustrates customers and can negate the purpose of conducting a live transaction.

 

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How to Meet, Share, Chat & Be Safe at Home and at Scale

How to choose between different collaboration platforms: Zoom vs. Teams, Slack vs. Skype.

When Seattle-based Unify Square published the Ultimate Beginner’s Guide to Workstream Collaboration, the newly-minted concept and its unifying principles signaled the start of a new era in workplace communication.

 

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Collaboration Security Considerations in a Time of Crisis

There’s an old saying that if you’re not paying for something, then you’re the product being sold.

Today far fewer consumer users really grasp the impact of behavioural data and how that is monetised, even though the expectation nowadays is that things will mostly be free at the point of use — driving similar expectations in enterprise SaaS.

 

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Recent Press Releases

Enterprise Employees Express Love-Hate Relationship with Workplace Collaboration Applications

Nearly Half of Enterprise Employees Crave Strict Organizational Rules for Workplace Collaboration Application Usage According to New Report from Unify Square BELLEVUE, Wash., March 24, 2020 — Unify Square™, the leading monitoring & management software and services provider for Zoom, Microsoft Teams and Slack platforms, today released a report: “A Love Hate Affair: Overcoming Challenges of Workstream Collaboration”. The report

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Unify Square Extends PowerSuite™ to Offer Additional Services for Zoom Rooms and Microsoft Teams Rooms

New Offering Standardizes Management of Multi-Platform Room Systems for Meeting Spaces, Ranging from Large Executive Conference Rooms to Smaller Huddle Rooms Bellevue, Wash. – October 1, 2019 – Unify Square™, the leading management software and services provider for ensuring outstanding meeting, chat, and call experiences, today announced the extension of its PowerSuite offering. The new service, PowerSuite Cloud Managed Services (CMS) for Room

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Collaboration App Usage Patterns Highlight Friction Between Different Generational Users and IT

Millennials Nearly Twice as Likely to Use Unapproved Collaboration Apps Than Other Generations According to Report by Unify Square and Osterman Research Bellevue, Wash. – July 24, 2019 – Unify Square™, the leading management software and services provider for ensuring outstanding meeting, chat and call experiences, today released a report in partnership with Osterman Research: “Teamwork and Collaboration: The Rise of

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Unify Square Introduces First Cross-Platform IT Management Solution for Burgeoning Workstream Collaboration Market

Company’s Collaboration Management and Security Suite Expands Beyond Microsoft Teams and Skype for Business to Support Slack, Zoom and Workplace from Facebook Bellevue, Wash. – April 22, 2019 – As communication and collaboration platforms become an increasingly essential element of the digital workplace, so too has the need to manage the variety, health and scale of these platforms. To simplify the chaos,

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Enterprise IT Embracing Enhanced Device Management for Unified Communications, According to New Unify Square-Osterman Study

The Growth of Distributed Workforces, Device Types and Remote Work Puts Added Strain on IT Managers in the Digital Enterprise Bellevue, Wash. – December 11, 2018 – Unify Square™, the leading provider of software and cloud managed services for Microsoft Teams and Skype for Business, today revealed findings from a new survey, UC Device Management Report: Challenges & Opportunities in the New Era

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Unify Square Continues Rapid Microsoft Teams Innovation with Introduction of First Voice Quality Reporting and Analytics Solution

New Teams Features and Enhanced Jabra Functionality for PowerSuite™  Revealed During Microsoft Ignite 2018 Orlando, Fla. – Microsoft Ignite – September 24, 2018 – As the Microsoft partner ecosystem and technology industry at large gathers in Florida for Microsoft Ignite 2018, software and cloud managed services provider Unify Square™ is introducing new software solutions to expand upon its industry-leading position supporting Microsoft Teams

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