News and Press

During the increase in the use of video conferencing applications businesses often overlook security and privacy risks.

Concerns surrounding productivity in a time of unprecedented crisis drove many organizations to quickly embrace video conferencing technology. In so doing, some organizations might have neglected to take the security of video conferencing apps into account. The article names two categories of the security and privacy risks associated with video conferencing applications and tells you how to mitigate them. 

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Unify Square identify solutions to problematic return to work scenarios

The easing of COVID-19 lockdown restrictions in many regions across the globe is seeing the opening up of businesses that have been closed or functioning via a significant number of employees working remotely are facing many issues surrounding their return to the office. Alan Shen, Vice President of Consulting Services at Unify Square, says many of these problems are related to the solutions they have been using at home.

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Both can’t wait to be king of the enterprise. Take these crucial considerations into account when choosing the right provider for your organization.

As organizations continue to replace old systems with new, scalable cloud services and software as a service (SaaS) solutions, the next collaboration trend on the horizon is the growing demand for cloud phone services. The report Provided by Unify Square analyzes the unique benefits and drawbacks of Zoom Phone and phone systems for Microsoft Teams.

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Businesses have many options when it comes to analyzing customer experiences. APM tools can help contact center leaders improve agent experience, as well as CX.

When the contact center platforms and associated apps perform optimally, interactions between agents and customers stay on course. Choppy voice, video or screen sharing frustrates customers and can negate the purpose of conducting a live transaction.

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How to choose between different collaboration platforms: Zoom vs. Teams, Slack vs. Skype.

When Seattle-based Unify Square published the Ultimate Beginner’s Guide to Workstream Collaboration, the newly-minted concept and its unifying principles signaled the start of a new era in workplace communication.

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There’s an old saying that if you’re not paying for something, then you’re the product being sold.

Today far fewer consumer users really grasp the impact of behavioural data and how that is monetised, even though the expectation nowadays is that things will mostly be free at the point of use — driving similar expectations in enterprise SaaS.

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