News and Press

We’re officially halfway through the year!

Service Management is July’s monthly focus, sponsored by Unify Square. It’s software and services optimize and enhance the world’s largest collaboration and communication deployments, helping businesses manage and secure their meetings, messages, and calls. Unify Square’s PowerSuite™ software creates a unified dashboard to surface actionable insights and help manage collaboration and communications platforms – optimizing and transforming performance health and user effectiveness.

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New Microsoft Teams features, including “Together Mode,” set to roll out soon, will potentially eliminate the status quo and fatigue of online video meetings.

Together Mode and other new Microsoft Teams features will stand out against Zoom, which has become a default choice for many businesses and consumers alike during COVID -19. Scott Gode, CMO at Unify Square says ‘ The pandemic has created an “arms race’ between Microsoft and Zoom, and with Microsoft’s latest set of announcements, I think they’re going to do the leapfrogging in this arms race. It is clear they’ve thought through how people are using the product or how they want to use it.’

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During the increase in the use of video conferencing applications businesses often overlook security and privacy risks.

Concerns surrounding productivity in a time of unprecedented crisis drove many organizations to quickly embrace video conferencing technology. In so doing, some organizations might have neglected to take the security of video conferencing apps into account. The article names two categories of the security and privacy risks associated with video conferencing applications and tells you how to mitigate them. 

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Unify Square identify solutions to problematic return to work scenarios

The easing of COVID-19 lockdown restrictions in many regions across the globe is seeing the opening up of businesses that have been closed or functioning via a significant number of employees working remotely are facing many issues surrounding their return to the office. Alan Shen, Vice President of Consulting Services at Unify Square, says many of these problems are related to the solutions they have been using at home.

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Both can’t wait to be king of the enterprise. Take these crucial considerations into account when choosing the right provider for your organization.

As organizations continue to replace old systems with new, scalable cloud services and software as a service (SaaS) solutions, the next collaboration trend on the horizon is the growing demand for cloud phone services. The report Provided by Unify Square analyzes the unique benefits and drawbacks of Zoom Phone and phone systems for Microsoft Teams.

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Businesses have many options when it comes to analyzing customer experiences. APM tools can help contact center leaders improve agent experience, as well as CX.

When the contact center platforms and associated apps perform optimally, interactions between agents and customers stay on course. Choppy voice, video or screen sharing frustrates customers and can negate the purpose of conducting a live transaction.

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