News and Press

With more than 80% of employees still working from home either full- or part-time, it’s vital to have a solid management strategy for UCC as well as contact center applications. IT leaders have various options for management tools from companies including Unify Square, Oracle, Vyopta, among others. Implementing these management tools will improve the administration and performance of UCC, and contact center, and the efficiency of those using them.

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Microsoft plans to include free audio conferencing with Teams along with a 35% discount off its new Advanced Communications option. Scott Gode, chief product marketing officer of managed service provider Unify Square said that Microsoft will apply a ‘freemium’ type offer to help get both net-new customers as well as a larger percentage of total users within current customers to use Teams. Customers win by receiving short-term cost savings to help out with current budgeting pressures, Gode added.

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Acknowledge the Collaboration Security Challenge. Collaboration security and governance are highlighted in industry reports as a top IT concern. Almost 90% of IT professionals view insider threats as a dangerous and growing concern. And yet the general response to that statistic is conflicting. As IT budgets and priorities focus on collaboration platform licensing and end-user transformation, not enough focus is given to the security and governance of those same platforms. 

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Unify Square in collaboration with Osterman Research conducted another survey on millennials ‘ habits in using Unified Communications platforms. The survey showed that the propensity of Generation Y to use unsecured applications than those which were approved by the IT department. The reason comes from the fact that the company’s legacy systems are often less agile and they don`t collaborate with the tools preferred by end-users.

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Organizations that want to maximize their UC deployments should invest in specialty UC management tools that provide greater insight into performance and security.

Most companies rely on the management tools included in their UC platforms, which have some significant limitations. To address these challenges, several third-party vendors (Unify Square, Empirix, IR, Martello, Nectar, Oracle) offer specialty performance management or administrative tools to optimize UC management.

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As collaboration tools become more popular, employees choose to use unsecured apps to be more productive.

Research from Unify Square found that millennial workers are more likely to use unapproved collaboration apps for workplace collaboration than other generations. Nearly a third (28%) of millennials surveyed reported using unapproved apps two or four times a week.  Wouldn’t it be better to give them the right tools in the first place?

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