Skype for Business Monitoring is difficult. Both on-premises and online deployments are a complex mix of hardware, software, and third-party services working in concert all day, every day. Deployments typically start with IT administrators rolling out Instant Messaging (IM), Online Presence and Meeting Room support.
Initially, everything works great with no issues at all and users loving the new functionality. However, as soon as Enterprise Voice is enabled and IT starts to move users away from traditional PBX systems major problems start to appear and the IT helpdesk starts to receive dozens of calls from unhappy end users. Skype for Business appears straightforward, but due to a low tolerance to latency and packet loss, it can be quite difficult to monitor and administer.
Many of the problems reported are directly related to user experience issues which can negatively impact the Skype for Business transformation, and which, in turn, degrade the overall Return On Investment (ROI) for the organization and dramatically slow employee productivity and satisfaction.
IT often forgets to work past infrastructure deployment and neglect the run-state issues related to the “operational deployment” and how their users will be experiencing phone calls, meetings, and screen & app sharing.
Traditionally, IT staff is set up to deal with PBX systems but new Skype for Business platform configuration requirements are often overlooked. This also includes IT staff size issues, as PBX systems traditionally require less IT resources than Skype for Business.
Skype for Business Online provides organizations of any size with a cloud-hosted platform with integrated IM, voice, video, and screen sharing capabilities. All that minus the costs and complexities that come in Skype for Business On-Prem.
However, because of the Microsoft Azure hosted nature of Skype for Business Online the ability of 3rd-party specialty providers to monitor service availability as well as certain aspects of voice quality performance monitoring is made more difficult. IT doesn’t have the same direct-touch access to the servers and thus aren’t able to provide optimal Skype for Business monitoring.
Regardless of your Skype for Business hosting choice (on-prem or online) Unify Square’s PowerSuite offers the best monitoring and for Skype for Business designed to enhance your user experience by optimizing it to run at its highest potential.
Due to the complex nature of Skype for Business systems issues will inevitably arise and when they do, IT needs to respond with lightning speed to prevent downtime and maintain system health.
The Unify Square PowerSuite Skype for Business monitoring solutions (hosted on Microsoft Azure) let your IT team proactively monitor and diagnose issues in real-time with complete visibility to stay abreast of end-to-end system uptime, availability, and performance.
Our system solutions and intelligence enable you to get the deepest and fastest insights on UC performance issues before they disrupt your users’ experience, thus achieving business goals and protecting brand loyalty of your investment.
The Monitoring Dashboard provides probe list service availability monitoring by mimicking typical end user scenarios 24/7 using custom synthetic transactions to strengthen performance of on-premise Skype for Business and cloud-based Microsoft Teams deployments.
Skype for Business monitoring tools will often report as “healthy”, yet undetected issues can blindside you. PowerSuite Availability Monitoring uses an easy to deploy synthetic transaction system that regularly mimics typical end-user call behaviors around-the-clock and around-the-world, detecting and prioritizing incidents to help stop escalations before they occur. IT can instantly initiate availability tests from anywhere in your environment. This makes troubleshooting faster and simpler, as remote proves are not needed.
Our patented technology uses proven heuristics to give you actionable operational workflow. PowerSuite empowers you to troubleshoot voice quality as well as network performance, shorten resolution time, and deliver a world-class Skype for Business experience.
The demand for real-time telemetry on users and compliance risk exposure moves beyond just monitoring collaboration and communications platform availability. Our Skype for Business monitoring functionality extends to include complete, 24/7 oversight of various user behavior scenarios. Additionally, and more importantly, PowerSuite monitoring highlights corporate risk exposure based on various compliance scenarios related to enterprise collaboration security. This improves the Skype for Business monitoring experience.
As enterprise organizations continue to face new and complex operational challenges in the Skype for Business landscape, Unify Square is ready to deliver the optimal systems and end-user related metrics and troubleshooting advice and direction to enhance performance visibility and keep employees on the path to optimal productivity.
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