Whether you’re managing Skype for Business online or on-premises, discovering the root cause of poor calls across a mountain of data is difficult. This is especially concerning when two-thirds of companies rolling out Skype for Business cite user satisfaction concerns as the most important factor preventing strong adoption.
Where do you focus first? These Skype for Business resources that we have assembled can we a great start. Here you can find links to our top Skype eBook and two of our best attended Webinars, along with lots of great blogs. Plus a shameless plug for our PowerSuite software that creates a unified set of dashboards to surface actionable insights and help to monitor, report, analyze and manage Skype. Lastly, if you have plans to migrate from Skype to Microsoft Teams we have a service that can help with that too!
Learn how PowerSuite, our industry-leading solution can improve your Skype for Business performance. Request a personalized demo, tailored for you.
2020 Predictions for Workstream Collaboration and Unified Communications As 2019 comes to an end, it’s a good time to look ahead to prepare for what the next 12 months will
Tips for Battling the Collaboration App Hydra – Teams, Slack, and Workplace Best Practices for Enterprise Usage of Multiple Collaboration Apps Most companies use an average of 3.8 providers for
What is the Microsoft Teams Voice Feature Set? With the announcement of Skype for Business Online’s EOL date, and Microsoft aggressively pushing Microsoft Teams, it’s clear that Skype for Business
How the End of Skype for Business Online will Affect You We recently wrote about how Skype for Business Online is temporarily alive and well, but in the interim Microsoft
How to Select the Right Video Conferencing Platform The video conferencing dance has slowly become a major part of the daily user work cadence in most organizations. As more and
The Collaboration Management and Security Suite, PowerSuite™, Now Supports Slack, Zoom, and Workplace by Facebook In our pursuit to continue to enable outstanding experiences for enterprise meetings, chats, and calls,
Industry-leading UC assessment services that focus on signal strength, same channel overlap, NMOS degradation, and connected access points. Get additional details by clicking the datasheet below.
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Our certified consultants are expert partners for your entire collaboration and communications journey. Get additional details by clicking the datasheet below.
Collaboration and Communications – Managed, Amplified, and Secured Get additional details by clicking the datasheet below.
24×7 multi-platform world-class service for your collaboration and communications platforms. Get additional details by clicking the datasheet below.
Reinventing the UC Telephony as a Key Digital Workplace Initiative UC Telephony is Dead Long Live WSC Meetings Reinventing the Workstream Collaboration Meeting as a Key Digital Workplace Initiative Workplace
PowerSuite™: Your one tool to monitor, analyze and secure collaboration & communications environments. Get additional details by downloaded this datasheet.
PowerSuite™ combines software, certified operations engineers, and processes to create the industry’s leading managed service for collaboration and communications platforms. PowerSuite Cloud-Managed Services exists to assist IT in offering business
The Need to Improve Enterprise Endpoint Monitoring and Control This 2017 survey, conducted in partnership with Osterman Research, revealed that enterprises are not adequately addressing key Unified Communications issues relating
How This Food Giant Transitioned 180,000 Worldwide Users to Skype for Business
PowerSuite software creates a unified set of dashboards to surface actionable insights and help to monitor, analyze, and manage a myriad of different collaboration and communications platforms. Providing support for
Microsoft Relies on PowerSuite for End-to-End Visibility Across Worldwide Skype for Business Network To develop, deliver and support its vast array of enterprise-class products and services, Microsoft IT must provide
Why Knight Frank Switched to PowerSuite to Transform 5,500 Microsoft Teams and SfB Users With limited resources dedicated to voice service and quality for 5,500 Microsoft Teams and SfB users,
How We Transformed the Communication & Collaboration Ecosystem For This Enterprise CPG Company One of the world’s largest consumer packaged goods (CPG) companies set out to modernize their communications system
Research Shows Device Management for UC and WSC Workloads is Tedious and Difficult This research reaffirmed issues that were first brought to light in the first version of this survey,
Lessons in Availability: Skype for Business Monitoring with PowerSuite Why is PowerSuite™ a game changer? Because IT needs to both measure and focus on the end user experience, and performance
The Business Case for Collaboration and Communications Platform Management Tools By utilizing management tools for your workstream collaboration (WSC) and unified communications (UC) platforms, you can reduce implementation costs by
Discover the Essential Steps for Quality of Experience Before, During, and After Your Communications Deployment The Holy Grail of UC with Arkadin Deploying and managing a unified communications solution can
What is the Capacity and Capability of Your Network? On Demand: UC System Ground Zero = A Pristine and Robust Network As more and more companies look to invest in
Taking the Guesswork out of User Experience Success Secret to Microsoft Intelligent Communications Uploaded by Unify Square on 2018-04-11.
Using ‘Real’ Machine Learning and Artificial Intelligence in Unified Communications The Role of AI & ML in Unified Communications Get to understand how artificial intelligence and machine learning will shape
Inventory Nightmare or UC System Health Difference Maker? On-Demand UC Endpoint Device Management Webinar UC endpoint devices are increasingly common and convenient, but they can pose a significant management challenge
The When, How, and Why of An Enterprise Transformation to Microsoft Teams Skype for Business is Dying: Is Microsoft Teams Making Skype Obsolete? The When, How and Why of An
How Management Tools Reduce Opex Costs and Provide Benefits Across the Board On-Demand Reduce UC Costs With the Right Management Tools Who wants to spend more IT resources on implementing
How Cloud Managed Services Can Provide Rapid Resolutions and Analysis Without Breaking the Bank Cloud Sourced Benchmarking: 4½ Secrets from a Gartner Cool Vendor Supersize UC Performance Monitoring with a
4 ½ Benchmarking Secrets from a Gartner Cool Vendor Cloud Sourced Benchmarking: 4½ Secrets from a Gartner Cool Vendor Supersize UC Performance Monitoring with a 1-2 Punch of Internal and
How IT Can Solve for Maximum ROI and Efficiency when using Skype for Business.
Using PowerSuite by Unify Square, the PowerSuite Help Desk solution can now view information for in-flight calls to see historical information during the life of the call. This powerful feature
The Tracking Dashboard allows you to create groups of users for whom you would like to more closely track the user experience. Commonly, we see customers creating groups of VIP
PowerSuite’s Device Management solution is the industry-leading single pane of glass device management solution which provides full monitoring, management and troubleshooting for both IP Phones and UC headsets. This newest
The Insights Center is a central PowerSuite hub for IT. It uses Unify Square proprietary technology, including regular advances in anomaly detection and machine learning, to surface actionable insights. By
The nexus of PowerSuite has historically been related to calls and conferences. With the advent of Microsoft Teams, PowerSuite now extends its reporting and analytics across to core collaboration related
The PowerSuite Device Management solution provides IT a Skype for Business management tool in a single pane of glass framework. Monitoring, reporting, troubleshooting and management of certified IP Phones and
The PowerSuite Usage and Adoption Solution helps your company maximize its ROI by providing key usage metrics and targeted education. Track client usage, client counts, and other user centric reporting
Our experts analyze your telemetry and provide customized, data-driven, continuous service improvement recommendations. Armed with this information from our White Glove Services, you can then decide how to fine-tune your
Your users are your infrastructure. How can your service be flawless and yet still be the object of scorn and complaints from unhappy Skype for Business users? How do we
Maximize Skype for Business and Microsoft Teams user satisfaction. Track Skype for Business and Microsoft Teams user satisfaction through customizable surveys and communication quality trend breakdowns. Strategically compiled feedback allows
PowerSuite IM Surveys and Notifications solution proactively notify and survey targeted Skype for Business and Microsoft Teams groups to track user information and gauge business needs. Improve unified communications management
Enhance your UC and WSC platforms’ performance monitoring with visualized usage, adoption, and other ROI metrics – all in one user friendly executive dashboard. Reporting and Analytics is now made
A UC system is not a “set it and forget it” platform. Continuous monitoring and troubleshooting is required and even then, call quality and availability issues are often either overlooked
The PowerSuite Monitoring Solution provides probeless service availability monitoring by mimicking typical end user call behaviors 24/7, using custom synthetic transactions.
PowerSuite’s Call Explorer Solution provides a drill down into detailed call records by exploring relevant SDN data. Call Explorer provides both prepackaged reports and customizable queries without any complex code.
CEO, John Case, introduces the world of Unify Square. We are a Software and Cloud Managed Services company that powers the world’s largest Microsoft Skype for Business and Teams deployments.
Learn the basics about the Unified Communications software+ services for Skype for Business and Teams, which Unify Square delivers to the world’s largest enterprise companies.
PowerSuite’s Operations Dashboard provides you the ability to properly prioritize systemic issues, which are causing poor call quality across your organization, based on prescriptive guidance.
Ever wonder how you size up to your competitors? PowerSuite’s Benchmarking Solution allows you to compare your own collaboration and communications platform KPIs with anonymized averages of other PowerSuite customers.
The PowerSuite Service Health Solution providing visibility and insights to allow IT to make informed decisions about overall system health to take appropriate action.
Microsoft Help Desk solution reduces troubleshooting time, closes more tickets, and improves end-user satisfaction by monitoring your collaboration and communications platforms with actionable and prescriptive guidance regarding various usage and
Seeing a detailed view of call issues happen real-time can be the change you need to optimize your digital workplace. PowerSuite’s real time call monitoring can visualize, summarize, and drill
Device configuration, monitoring, and management are increasingly influencing the successful management of UC systems.
PowerSuite continues to lead in providing the most comprehensive and holistic view into Skype for Business Service Health, Availability, and Customer Satisfaction.
Microsoft Skype for Business in the cloud is “serious business”, and Unify Square knows what’s up. We help unlock greater ROI and end-user satisfaction by providing the most comprehensive software,
To be eligible customers must contract for a minimum of 2K seats and be currently actively operating at least one of the following tools:
AvePoint, Better Cloud, IR, Nectar, or Vyopta.
Act Now — Offer is only available until October 31st, 2019.
