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These Skype for Business resources that we have assembled can be a great start to a better platform management. Here you can find links to our top Skype eBook and two of our best attended Webinars, along with lots of great blogs.
Plus a shameless plug for our PowerSuite software that creates a unified set of dashboards to surface actionable insights and help to monitor, report, analyze and manage Skype. Lastly, if you have plans to migrate from Skype to Microsoft Teams we have a service that can help with that too!
Join us to learn about the new emerging multi-modal UC redefinition of optimized user experiences in the age of hybrid work.
Discover the evolution of multiplatform application environments, and learn about their potential pitfalls, upsides, and deployment considerations.
Need help with your organization’s Skype for Business to Microsoft Teams migration? Learn key deployment considerations in this blog.
Learn about New Unified Communication and Collaboration Platform Insights for 2021 from the survey results conducted by Unify Square.
Learn about illustrative scenarios powered by AI and ML, such as workspace recommendations, Risk and Sensitivity Monitoring Management.
PowerSuite™: Your one tool to monitor, analyze and secure collaboration & communications environments. Get additional details by downloaded this datasheet.
The nature of work is rapidly changing. Remote employees, on-demand jobs, and freelancing highlight trends that are reshaping workplaces worldwide. What’s not changing, however, is the need to have meetings.
UC Today’s Rob Scott hosts Unify Square. Speakers include Alan Shen, VP of Consulting, Arun Raghavan, VP of Development and Dimitri Blondeel, VP of Managed Services. The following topics are
Which Platform is Right for You? With so much material on each individual platform, it can be difficult to separate the signal from the noise. We decided to bring the
Top 9 Best Practices for Unified Communications Monitoring Gartner just released its latest “Market Guide for UCaaS (unified communication as a service) Monitoring,” and Unify Square is thrilled to once again be named as one of the key
Top Arguments for Transitioning from Skype to Zoom As Skype for Business continues to age and creeps closer to end of life, many companies plan to shift to Microsoft Teams.
2020 Predictions for Workstream Collaboration and Unified Communications As 2019 comes to an end, it’s a good time to look ahead to prepare for what the next 12 months will
Breaking Down Microsoft Teams vs Facebook’s Workplace Collaboration Platforms We’ve posed this question a few times: how do you select the right workstream collaboration platform for your organization with so
Tips for Managing Multiple Collaboration Platforms Best Practices for Enterprise Usage of Multiple Collaboration Apps Most companies use an average of 3.8 providers for collaboration and communication. If you’re like
What is the Microsoft Teams Voice Feature Set? With the announcement of Skype for Business Online’s EOL date, and Microsoft aggressively pushing Microsoft Teams, it’s clear that Skype for Business
How the End of Skype for Business Online will Affect You We recently wrote about how Skype for Business Online is temporarily alive and well, but in the interim Microsoft
How to Select the Right Video Conferencing Platform The video conferencing dance has slowly become a major part of the daily user work cadence in most organizations. As more and
Research Shows Device Management for UC and WSC Workloads is Tedious and Difficult This research reaffirmed issues that were first brought to light in the first version of this survey,
Our certified consultants are expert partners for your entire collaboration and communications journey. Get additional details by clicking the datasheet below.
Collaboration and Communications – Managed, Amplified, and Secured Get additional details by clicking the datasheet below.
24×7 multi-platform world-class service for your collaboration and communications platforms. Get additional details by clicking the datasheet below.
Collaboration and communication are changing just as fast as the workplace with rapid digital transformation. UC Telephony is Dead Long Live WSC Meetings Reinventing the Workstream Collaboration Meeting as a
The industry’s leading UC and Collaboration managed service features multiple global operations centers, 24/7 operations engineer coverage, and the choice of six different platforms for support. A focused and experienced
The Need to Improve Enterprise Endpoint Monitoring and Control This 2017 survey, conducted in partnership with Osterman Research, revealed that enterprises are not adequately addressing key Unified Communications issues relating
How This Food Giant Transitioned 180,000 Worldwide Users to Skype for Business
Unify Square provides software and managed services to assist IT in monitoring, securing, and managing the market’s top UC and collaboration application platform deployments. IT can monitor usage for platforms
Microsoft Relies on PowerSuite for End-to-End Visibility Across Worldwide Skype for Business Network To develop, deliver and support its vast array of enterprise-class products and services, Microsoft IT must provide
Why Knight Frank Switched to PowerSuite to Transform 5,500 Microsoft Teams and SfB Users With limited resources dedicated to voice service and quality for 5,500 Microsoft Teams and SfB users,
How We Transformed the Communication & Collaboration Ecosystem For This Enterprise CPG Company One of the world’s largest consumer packaged goods (CPG) companies set out to modernize their communications system
Lessons in Availability: Skype for Business Monitoring with PowerSuite Why is PowerSuite™ a game changer? Because IT needs to both measure and focus on the end user experience, and performance
The Business Case for Collaboration and Communications Platform Management Tools By utilizing management tools for your workstream collaboration (WSC) and unified communications (UC) platforms, you can reduce implementation costs by
Discover the Essential Steps for Quality of Experience Before, During, and After Your Communications Deployment The Holy Grail of UC with Arkadin Deploying and managing a unified communications solution can
What is the Capacity and Capability of Your Network? On Demand: UC System Ground Zero = A Pristine and Robust Network As more and more companies look to invest in
Taking the Guesswork out of User Experience Success Secret to Microsoft Intelligent Communications Uploaded by Unify Square on 2018-04-11.
Using ‘Real’ Machine Learning and Artificial Intelligence in Unified Communications The Role of AI & ML in Unified Communications Get to understand how artificial intelligence and machine learning will shape
Inventory Nightmare or UC System Health Difference Maker? On-Demand UC Endpoint Device Management Webinar UC endpoint devices are increasingly common and convenient, but they can pose a significant management challenge
The When, How, and Why of An Enterprise Transformation to Microsoft Teams Skype for Business is Dying: Is Microsoft Teams Making Skype Obsolete? The When, How and Why of An
How Management Tools Reduce Opex Costs and Provide Benefits Across the Board On-Demand Reduce UC Costs With the Right Management Tools Who wants to spend more IT resources on implementing
Cloud Sourced Benchmarking: 4½ Secrets from a Gartner Cool Vendor Supersize UC Performance Monitoring with a 1-2 Punch of Internal and External Benchmarking Learn: – How to build a world-class
4 ½ Benchmarking Secrets from a Gartner Cool Vendor Cloud Sourced Benchmarking: 4½ Secrets from a Gartner Cool Vendor Supersize UC Performance Monitoring with a 1-2 Punch of Internal and
How IT Can Solve for Maximum ROI and Efficiency when using Skype for Business.
While support for SfB will continue, and no end-of-life date exists for Skype for Business Online, Microsoft is heavily pushing Microsoft Teams
Learn how PowerSuite’s in-call quality monitoring can help IT teams resolve issues in real time rather than waiting until after the call has concluded.
A new feature in our popular PowerSuite Help Desk solution: users are now capable of viewing the information of “in-flight” calls and their analytics throughout the life of the call.
Learn about internal and external Collective Intelligence Benchmarking and how your organization can benefit from cloud-service benchmarking.
Device management is one of the toughest obstacles for IT teams – here’s how to reduce time spent monitoring, configuring, and managing UC devices
In a case study with Knight Frank, Unify Square explores the benefits of using third-party monitoring tools for UC systems to go beyond device management
Skype for Business Reporting Key to Success The challenge of monitoring and trying to stay ahead of Skype for Business call quality issues relating to key executives and VIPs has
As IT faces an onslaught of issues, it can be hard to identify and prioritize issues. The Insights Center is a central PowerSuite hub for anomaly detection
Are there certain VIP users that you wish you could receive a more diligent, ever-present monitoring spotlight? Unify Square’s tracking dashboard enables you to create groups of users and oversee
Easily manage both IP Phones and UC Headsets with PowerSuite’s Device Management solution. Unify Square’s cross-platform and multi-hardware vendor device management solution provides monitoring and troubleshooting, so you don’t have
This operations hub for IT leverages machine learning to detect UC and collaboration platform anomalies in order to highlight actionable insights. Your IT team will be able to be instantly
Not sure whether to upgrade to the Skype for Business Server 2019? Be prepared for a loss of features and a focus on getting you to Microsoft Teams.
UC Monitoring and Management Take the Guess Work out of User Experience for Conference Calls When end-users and teams speak about conference calls, it’s very rarely a positive conversation
PowerSuite for Microsoft Teams Collaboration Analytics Many forward-thinking companies have started to pilot and/or roll out Microsoft Teams in conjunction with Skype for Business. This action, in turn, has
UC is complex, so we put together our collective Unify Square learnings in the form of the 10 Commandments of Business Success with UC
The nexus of PowerSuite has historically been related to calls and conferences. With the advent of Microsoft Teams, PowerSuite now extends its reporting and analytics across to core collaboration related
The “Real” Hybrid Teams Story Revealed When we last met, our focus was on laying out the five different modes which Microsoft has defined for the journey to hybrid
Focusing on the end user experience and the last mile of the UC transmission underscores the importance of the actual UC endpoint device being used
Two Takes on the Ideal Teams and Skype for Business Hybrid UC State In our ever-expanding set of conversations and engagements with enterprise customers regarding the Microsoft Intelligent Communications
Self-Learning Unified Communications Monitoring Software Given all the current Microsoft, Google and Amazon buzz around Artificial Intelligence, it’s easy to lose sight of the crawl, walk, run path which
The world has moved on from MOS. All that the score tells us is that the call was bad…..but not what is ‘wrong’….and not what action needs to take place.
How to Ensure ROI on Your UC Investment? As the CIO of a major Fortune 500 global company, you sign a check and convert your entire worldwide communications infrastructure
Exploring the Present and Future of PowerSuite Device Management If you haven’t already noticed from some of our recent blog posts, as well as the launch of our new
Industry Leading PowerSuite Skype for Business Monitoring Geo-Filtering Functionality Geo mapping software is an enabling technology – it takes any business data with a location element (which most data
Managing multiple devices and communication platforms at a time can be challenging and confusing. Simplify it with our PowerSuite device management solution for Microsoft Teams, Zoom, and Skype for Business.
It can be difficult to know and understand your return on investment for collaboration platforms like Microsoft Teams, Slack, Zoom, and Skype for Business. Our usage and adoption solution works
UC Operations & Support Team with Cloud Managed Services You have a limited Unified Communications (UC) budget, so the issue of having to hire, train and maintain full-time Skype
Managing a Successful UC deployment from the Devices backwards. The “old school” approach to a well-managed UC system was all about strong Skype for Business monitoring to guarantee that
Our experts analyze your telemetry and provide customized, data-driven, continuous service improvement recommendations. Armed with this information from our White Glove Services, you can then decide how to fine-tune your
Poor User Satisfaction? No Problem! One of the #1 IT issues involving poor UC user experience revolves around poor user satisfaction. Users who simply “give up” on UC and
The Key to Skype for Business Success: UC Performance Monitoring Solutions Investing in unified communications software can be a big step for companies, and continuing to monitor them can
Is your UC Platform affecting your UC Service? A smoothly operating unified communications (UC) service platform is not always an effective indicator of UC success. In fact, your IT
A Tale of Two Global Powerhouses and their PowerSuite ROI. What do two of the top five global CPG (consumer packaged goods) companies have in common? The answer: They
Companies can be extremely successful when it comes to operating their unified communication platforms, but the end user remains unhappy. How can we change the service boundary to allow for
We recognize the value of user satisfaction when it comes to your unified communication and collaboration platforms. With our Microsoft Teams and Skype for Business user satisfaction tracking, your IT
PowerSuite IM Surveys and Notifications solution proactively notify and survey targeted Skype for Business and Microsoft Teams groups to track user information and gauge business needs. Improve unified communications management
Who doesn’t want a better performing unified communication and workstream collaboration platform? Especially when you are managing multiple applications at the same time. Enhance your unified communications and workstream collaboration
A UC system is not a “set it and forget it” platform. Continuous monitoring and troubleshooting is required and even then, call quality and availability issues are often either overlooked
PowerSuite’s Executive Dashboard provides a Top-line ROI snapshot. The PowerSuite Executive Dashboard solution is the ideal place to visualize the full Skype for Business ROI and adoption profile of your
Five Unified Communications and Collaboration Industry Shifts We’re Looking Out for in 2018. The Unified Communications and Collaboration (UCC) space (or the “Intelligent Communications’ market, if you prefer to
PowerSuite’s unique synthetic transaction-based technology provides service availability monitoring through mimicking end-user scenarios – strengthening the performance of Microsoft Teams, Zoom, and Skype for Business deployments. When incidents happen, troubleshooting
Solution: PowerSuite Synthetic Transactions. Skype for Business and Microsoft Teams will often report “healthy” with traditional tools, yet undetected issues can be ruining your system. The PowerSuite Monitoring Dashboard
Most organizations have already made the shift to Microsoft Teams or Skype for Business. But just because it has been deployed and adopted doesn’t mean service and management can be
PowerSuite Call Explorer- Your In-House Doctor for UC Diagnostics and Reporting. Looking for a flexible way to visualize key data and patterns in your UC network? The Call Explorer
CEO, John Case, introduces the world of Unify Square. We are a Software and Cloud Managed Services company that powers the world’s largest Skype for Business and Microsoft Teams deployments.
How does your Skype for Business Deployment Compare? Unify Square’s PowerSuite Benchmarking solution provides IT with an industry-leading innovation which can potentially transform your Skype for Business UC deployment experience.
PowerSuite Operations Dashboard- Everything you need for UC Success. Unify Square’s software solution offers an all encompassed PowerSuite Operations Dashboard. There is nothing more complicated than troubleshooting a Skype
“Bad” Skype for Business or Teams call? Help Desk can relieve the burden! One of the most common Skype for Business complaints from end-users involves the report of a “bad
Learn the basics about the Unified Communications software+ services for Skype for Business and Teams, which Unify Square delivers to the world’s largest enterprise companies.
Deploying a new collaboration platform for your company is difficult and if done incorrectly, may have serious consequences for your end-users. We discuss how to organize and expedite your Microsoft
Unify Square’s industry-leading PowerSuite Benchmarking assists in comparing Skype for Business Analytics and Microsoft Teams deployment metrics. Benchmarking allows IT staffs to identify actions necessary for growth and network assessment.
PowerSuite’s unique Service Health dashboard helps you visualize core KPIs across Skype for Business and Microsoft Teams. We show you how you’re doing against industry standards in areas like user
How will the Key Enterprise Contenders such as Slack, Google & Amazon Navigate the New World Order for Unified Communications
Troubleshooting the unique issues associated with an end-user problem can be time-consuming and complex for the typical IT Help Desk support person. Using the PowerSuite HelpDesk dashboard, however, IT Support
Developments in the last six months portend seismic change in the enterprise communications & collaboration space and we might be entering a new world order
Seeing a detailed view of call issues happen real-time can be the change you need to optimize your digital workplace. PowerSuite’s real time call monitoring can visualize, summarize, and drill
A New Powerful Combination PowerSuite™ has long supported Microsoft’s SDN technology allowing it to provide real-time monitoring of in-progress conferences and calls. There still remain some unique scenarios, however,
PowerSuite™ Software Continues now with Teams According to Nemertes, about one third of organizations have adopted team chat applications…and more than 40% of companies are adopting this new category of products
Big Changes in 2017 Growth June brought big change and great excitement to Unify Square with the appointment of John Case as CEO. One of John’s immediate priorities was
Device configuration, monitoring, and management are increasingly influencing the successful management of UC systems.
Most Valuable Player In the spring of 2017, PowerSuite™ began to offer a new set of functionality as part of our Skype for Business and Teams management suite —
New updates on Skype for Business Performance software enhancements related to Microsoft Teams, Skype Cloud and UC Headset device management The premier global conference for CIOs and Senior IT Executives,
You’ve made the investment in Skype for Business, but you can’t stop there. In order to achieve your maximum UC ROI and correctly drive accountability within the organization, Skype for
PowerSuite continues to lead in providing the most comprehensive and holistic view into Skype for Business Service Health, Availability, and Customer Satisfaction.
Executives Share Real-World Challenges and new Skype Operations Framework Aligned Solutions for Managing Skype for Business at Premier Industry Event Bellevue, WA – September 22, 2016 – Unify Square, the
Over a year ago, on the eve of Microsoft’s Ignite 2015, Lync evolved to become Skype for Business (SfB). Since then, Microsoft has delivered on several productivity and platform fronts
Today, Unify Square secured $3.92 million in funding, bringing its total amount raised to $33.09 million. This net new capital infusion will be used to continue growth and expansion of
There are many things to consider when embarking on a Skype for Business deployment project—infrastructure, network architecture, device management, and IT bandwidth, just to name a few. But something that
Things have been so busy in this new quarter that we’ve almost forgotten to take time to highlight some of the key wins and successes from the quarter gone by.
PowerSuite, an integrated Skype for Business operations solutions software suite, was selected as one of the winners of TMC’s 2016 Unified Communications Product of the Year! This award honors the
Most enterprises lack the bandwidth and expertise to manage Skype for Business (SfB) deployments on their own and are required to invest in additional personnel for full-time monitoring and troubleshooting.
The concept of yin and yang describes how contrary forces are, in reality, complementary. The flexibility and versatility that makes unified communications (UC) powerful also makes deployments complex and difficult
It just got a whole lot easier to make a choice regarding which Microsoft partner solution to use to help monitor and manage your complete Skype for Business environment. In
Congratulations are in order! “PowerProv,” now known as two PowerSuite solutions, Phone Number Management and Provisioning and Policy Compliance Management, was announced by TMC as a winner of the 2015
Microsoft Teams and Skype for Business in the cloud is “serious business”, and Unfiy Square knows what’s up. We help unlock greater ROI and end-user satisfaction by providing the most
By Sonu Aggarwal, CEO of Unify Square Remember the old Tom Hanks movie, Big? The plot had the young star wishing desperately to be a grown up so could finally
We’re excited to announce a webinar with our colleagues at Jabra! We’re teaming up to bring you the latest CYOD (Choose Your Own Device) trends and what you need to make
Today at Enterprise Connect 2015, our friends over at Microsoft have made several announcements about the new Skype for Business including information on the new end-user client. As part of
Today we announced our Series B funding round and a deeper partnership with Microsoft as we accelerate our solutions and services for Skype for Business and Microsoft Lync. The $8.2m
Written by Sonu Aggarwal, CEO, Unify Square Yesterday marked a significant milestone of Microsoft’s journey into what they call universal communications. This is a very natural motion of connecting collaboration
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