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Zoom Analytics, Monitoring & Management
Zoom is the leader in enterprise video communications, providing video and audio conferencing for enterprises around the world. However, Zoom’s rapid growth and high demand has led to security issues which can put you at risk. In this guide to Zoom meeting management and analytics, we will walk through the top challenges with adopting Zoom, what to consider before adopting Zoom, security, new features, and finally troubleshooting and analytics for Zoom.
If you are looking for the best management and monitoring solution for Zoom, learn more about our industry-leading software: PowerSuite.
Troubleshooting Challenges
As your deployment grows in size, so does troubleshooting complexity. Discovering the root cause of poor conferences and calls with native Zoom analytics is difficult. Where do you focus first?
Performance Challenges
Your deployment reports “healthy” within the native Zoom meeting management console, but your users are still complaining about video and/or voice issues.
Room System Challenges
Adoption catches on like a prairie fire – until something goes wrong with your Zoom Rooms. How can you proactively manage these issues?
Zoom vs Skype vs Teams Challenges
How do you figure out if or when to standardize on a specific voice and video platform across the enterprise?
Zoom Monitoring Tool
Deploying a new collaboration platform for your company is difficult and if done incorrectly, may have serious consequences for your end users. We discuss how to organize and expedite your UC platform deployment.
We provide the software need to track quality, usage and network metrics using a single, manageable, and cross-platform interface.
Finding the right UC solution for your workforce in today’s agile environment means choosing a comprehensive, end-to-end solution that supports the entire communications journey, including business growth and customer experience. To evaluate whether Zoom is the right fit for your organization, start by considering the following:
For more detailed information about how to navigate Zoom at enterprise scale, download our free eBook.
Comparing Zoom to Microsoft Teams
When considering different UC platforms, the question of Zoom vs Microsoft Teams often arises, as both platforms offer a set of services for video conferencing and UC telephony. So how do you decide between Microsoft Teams and Zoom? To evaluate tradeoffs and make the decision as to which platform is the best fit, please visit our blog which compares the two platforms on the following features:
User Interface
Room Systems
UC Telephony
Integrations
Pricing
Why You Should Consider Using Both Platforms
Ultimately, although Zoom and Teams overlap and compete against one another, they work well with each other. There is an increasingly large number of enterprises opting to standardize on both Teams and Zoom. Each platform has its own value: Microsoft Teams is great for internal collaboration and Zoom is usually preferred for external collaboration. The two platforms integrate well with each other, making it easy for users to choose when to use which.
If you’re wondering how to choose the right collaboration platform (Zoom, Microsoft Teams, Skype for Business, etc) or navigating interoperability and hardware integration, our Zoom eBook will walk you through the steps of navigating Zoom for the enterprise.
For additional resources to manage your Zoom environment, check out our other free assets.
Zoom Analytics & Video Conferencing Security Issues
Security is a crucial part of video conferencing. IT admins need to stay on top of Zoom analytics and meeting management tools to prevent security blind spots. Key areas of security risk include:
Security Settings
Service security measures are never foolproof. All the top UC conferencing platforms offer complex security configurations, but they are difficult to navigate.
Phishing
Apart from exploiting security bugs, cybercriminals have other attack vectors when it comes to collaboration. These phishing attacks include stealing credentials and delivering malware payloads through links and attachments, just like email.
Polices
For emerging technologies, the conventional IT impulse is to lock down/discourage adoption until the organization fully understands the risks. However, this isn’t feasible, because business adoption (particularly in times of crisis) isn’t only a security decision.
Recordings Exposure
Any number of different security misses can inadvertently make recordings public. Lack of complex password or default password requirements or non-existent policy regarding recordings could lead to data leakage.
Security Settings for Zoom Meeting Management & Analytics
Since the start of the COVID-19 pandemic, IT teams have been scrambling to ensure that they are managing security, functionality, and ease of use effectively through Zoom analytics and tools. As time has progressed, Zoom has worked hard to tighten up the platform’s security through the addition of several new settings and features.
These are some of the top Zoom management settings and features:
Enable the waiting room feature to ensure that uninvited attendees are not able to join your meeting.
Allows Zoom to pinpoint who and how many guest participants are currently in your meeting.
Requires participants to enter a passcode before joining a meeting.
Restrict logins for Zoom meetings depending on the specific email domains.
Designed to help control and scale user communication policies and regulatory requirements.
Use tracking fields to analyze usage data by various attributes in your organization.
As Zoom quickly became one of the most-used unified communications platforms, Zoom has acted swiftly to provide more immersive, collaborative, and secure experiences for its users. Here are the biggest feature announcements from Zoomtopia 2021:
Hotdesking for Hybrid Work
Zoom Rooms allows users to facilitate meetings from central conference rooms while engaging a hybrid audience comprised of individuals from anywhere. Zoom’s hotdesking functionality enables users to reserve these office spaces using Zoom’s interactive map.
Immersive Smart Gallery
With the Smart Gallery view mode, Zoom Rooms calls will leverage AI to adapt to a user’s conferencing environment. Zoom will take a single camera view and split it into individualized video streams, replicating face-to-face communication in hybrid conferencing calls.
Video Engagement Center
The Video Engagement Center (VEC) will bring a new look to client-facing interaction for enterprises going forward. Set to be released in early 2022, Zoom’s VEC will be its own conferencing platform which is configured specifically for client meetings and presentations.
Comprehensive Cybersecurity & Encryption
The Zoom calling environment has become even more secure with new encryption and identification processes. Zoom has integrated multi-factor identity authentication to validate its users and is also introducing end-to-end encryption (E2EE) for Zoom Phone.
Interactive Whiteboarding
Building on their top-tier screen sharing functionality, Zoom has introduced an interactive whiteboarding mode to their video calls. This lets users to share ideas in real-time, fostering a more efficient approach to asynchronous collaboration.
Improved Translation & Transcription
Zoom’s translation and transcription features are expanding to encompass 12 and 30 languages respectively. This will allow users speaking a variety of languages to receive real-time translated captioning and savable transcripts of their meetings.
Zoom Chat for Collaboration
Zoom is making it easier for users to collaborate using Zoom Chat. Recently, Zoom rolled out their search tool which enables users to filter through a Contacts List to find and message members in their organization’s ecosystem.
For a full list of new features for meetings, Zoom Phone, and webinars, please visit this blog.
PowerSuite is IT’s companion tool to orchestrate and deliver effective, reliable, and secure teamwork across multiple collaboration platforms, spanning both cloud and on-premises environments. Gain a simultaneous, panoramic view of all collaboration and communications platforms, expediting responses to service interruptions and threats. Manage, amplify, and secure your environment with Zoom analytics from PowerSuite.
Reduce time spent troubleshooting Zoom and improve end-user satisfaction by providing actionable and prescriptive guidance regarding various quality issues.
Use the power of crowdsourced cloud intelligence to compare anonymized UC performance KPIs across multiple sites and between different users and platforms.
Track and accelerate usage for meetings, chats and calls with Zoom analytics. Visualize the full adoption profile of your entire enterprise.
Identify and track a customized and targeted set of Execs, VIPs or even conference rooms so that IT can stay ahead of any potential issues.
AI/ML analyzes platform data to create a centralized hub to view problems and insights to help prioritize troubleshooting Zoom and identify system anomalies.
PowerSuite Demo Videos
One of the common misperceptions for Zoom enterprise customers is that the native Zoom meeting management tools and analytics from the Zoom Dashboard are sufficient for managing the platform at scale. Although the Zoom Dashboard surfaces usage analytics and data, it does not provide any detailed troubleshooting capabilities which are essential for IT admins. Here is what sets PowerSuite apart from Zoom’s native analytics and tools:
Enterprise Ready Metrics
Currently, Zoom’s native capabilities only allow alerting for Zoom Rooms whereas PowerSuite shows a summation and history of service availability that can be sorted by location and most recent issues for Zoom troubleshooting. PowerSuite also provides users with detailed usage reporting, important adoption metrics, and comparison of Zoom analytics and data to other platforms.
In-Depth Monitoring
With PowerSuite’s VIP and Room System tracking, IT can proactively track the meeting experiences of select executives and conference rooms to resolve quality issues. PowerSuite benchmarking also allows you to compare your Zoom analytics and call quality performance to other locations as well as an anonymized industry average.
End User Satisfaction
Solve issues efficiently and create a frictionless experience for end users with our Zoom meeting management solution: PowerSuite Help Desk. While Zoom’s native functionality only displays one call at a time, PowerSuite Help Desk shows an end user’s recent calls and quality which is essential information for resolving Tier 1 & 2 support cases.
Monthly Consultative Reviews
PowerSuite provides the option for monthly consultative reviews with our technical experts to explain trends in the data, identify issues, and recommend actions for better Zoom troubleshooting and meeting management.
Anomaly Detection
Powered by Machine Learning (ML), PowerSuite’s Insights Center provides a prioritized to-do list for resolving call quality issues. Additionally, its anomaly detection feature for Zoom troubleshooting allows IT to proactively resolve issues before end users notice by pointing out trends in poor calls.
Actionable Insignts
PowerSuite not only measures and tracks call quality to identify whether the service is succeeding or failing, but it also surfaces actionable insights to pinpoint the location of ongoing problems from your Zoom environment.
Cross Platform Visibility
Instead of deploying multiple admin consoles separately, Powersuite provides IT with access to a single pane of glass that surfaces data for different platforms to centralize all troubleshooting, analytics, and meeting management.
Data Access Control
In Zoom, IT admins are given global access to all the data within the company. PowerSuite allows organizations to logically segment access to data based on role or location. Perfect for large or complex enterprises who need to control access to an admin's defined scope.
Get PowerSuite for Zoom Analytics & Actionable Insights!
When it comes to Zoom analytics and every day troubleshooting of Zoom issues, where do you start? The PowerSuite Insights Center leverages advanced machine learning to expose the highest impact problems with actionable guidance on how to solve them. If there’s a suspect subnet, you’ll know. You no longer have to wade through oceans of data to identify problems: PowerSuite will show you these issues before your users start complaining.
From small huddle rooms to oversize conference rooms, proactive call quality management is essential. A problem with a room system affects more end users than any other endpoint, so PowerSuite allows you to create custom views for your Zoom analytics to proactively manage these experiences.
PowerSuite prioritizes issues affecting Zoom, using advanced Anomaly Detection to discover problems before they affect end-user experience. This intuitive system allows IT to assign and track remediation efforts from your organization's Zoom analytics.
Proactively track the conferencing experiences of executives or other VIPs in a centralized dashboard. This allows for preemptive troubleshooting to understand who on the call is creating the poor experience, and how best to address and resolve the issue. The dashboard also enables a direct drill-down into the PowerSuite Help Desk dashboard for further troubleshooting with advanced Zoom analytics.
PowerSuite provides detailed Zoom analytics. Track trends in usage over easily selectable time windows and determine the impact of adoption interventions.
Embrace the reality of a distributed workforce. Use performance benchmarks to analyze the various countries, states, provinces, cities, and ISPs available within your environment, no matter how small the user population.
Additional Zoom Analytics & Meeting Management Solutions
Video Monitoring & Analytics for Zoom
Zoom meeting management and video monitoring are essential for ensuring a successful deployment. The lack of Zoom video monitoring can lead to poor call quality, end-user frustration, and decreased productivity. With Zoom analytics and meeting management tools, IT leaders can proactively identify and fix issues before users even notice. Third-party Zoom meeting management tools like PowerSuite’s Zoom monitoring allow organizations to view Zoom analytics and actionable insights into their UC environment to keep Zoom running at peak performance.
One Tool to Manage Them All
The unique PowerSuite technology provides an expansive single pane view, covering application platforms from industry-leading software vendors.
Check Out More Zoom Resources
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