Zoom is the leader in enterprise video communications, providing video and audio conferencing for enterprises around the world. However, Zoom’s rapid growth and high demand has led to security issues which can put you at risk. In this guide to Zoom meeting management and analytics, we will walk through the top challenges with adopting Zoom, what to consider before adopting Zoom, security, new features, and finally troubleshooting and analytics for Zoom.
Zoom just works – until it doesn’t. As your deployment grows in size, so does troubleshooting complexity. Discovering the root cause of poor conferences and calls with native Zoom analytics is difficult. Where do you focus first?
Your deployment reports “healthy” within the native Zoom meeting management console, but your users are still complaining about video and/or voice issues.
Adoption catches on like a prairie fire – until something goes wrong with your Zoom Rooms. How can you proactively manage these issues?
How do you figure out if or when to standardize on a specific voice and video platform across the enterprise?
Finding the right UC solution for your workforce in today’s agile environment means choosing a comprehensive, end-to-end solution that supports the entire communications journey, including business growth and customer experience. To evaluate whether Zoom is the right fit for your organization, start by considering the following:
For more detailed information about how to navigate Zoom at enterprise scale, download our free eBook.
Ultimately, although Zoom and Teams overlap and compete against one another, they work well with each other. There is an increasingly large number of enterprises opting to standardize on both Teams and Zoom. Each platform has its own value: Microsoft Teams is great for internal collaboration and Zoom is usually preferred for external collaboration. The two platforms integrate well with each other, making it easy for users to choose when to use which.
If you’re wondering how to choose the right collaboration platform (Zoom, Microsoft Teams, Skype for Business, etc) or navigating interoperability and hardware integration, our Zoom eBook will walk you through the steps of navigating Zoom for the enterprise.
For additional resources to manage your Zoom environment, check out our other free assets.
Security is a crucial part of video conferencing. IT admins need to stay on top of Zoom analytics and meeting management tools to prevent security blind spots. Key areas of security risk include:
Service security measures are never foolproof. All the top UC conferencing platforms offer complex security configurations, but they are difficult to navigate.
For emerging technologies, the conventional IT impulse is to lock down/discourage adoption until the organization fully understands the risks. However, this isn’t feasible, because business adoption (particularly in times of crisis) isn’t only a security decision.
Apart from exploiting security bugs, cybercriminals have other attack vectors when it comes to collaboration. These phishing attacks include stealing credentials and delivering malware payloads through links and attachments, just like email.
Any number of different security misses can inadvertently make recordings public. Lack of complex password or default password requirements or non-existent policy regarding recordings could lead to data leakage.
Since the start of the COVID-19 pandemic, IT teams have been scrambling to ensure that they are managing security, functionality, and ease of use effectively through Zoom analytics and tools. As time has progressed, Zoom has worked hard to tighten up the platform’s security through the addition of several new settings and features.
These are some of the top Zoom management settings and features:
Enable the waiting room feature to ensure that uninvited attendees are not able to join your meeting.
Allows Zoom to pinpoint who and how many guest participants are currently in your meeting.
Requires participants to enter a passcode before joining a meeting.
Restrict logins for Zoom meetings depending on the specific email domains.
Designed to help control and scale user communication policies and regulatory requirements.
Use tracking fields to analyze usage data by various attributes in your organization.
As Zoom quickly became one of the most-used unified communications platforms, Zoom has acted swiftly to provide more immersive, secure, and collaborative experiences for users. At Zoom’s first ever all-virtual Zoomtopia, the company announced several new features including:
Set a custom background or theme for meetings or create layouts where the video of participants will be embedded within a scene such as a classroom or courtroom.
Users will be able to choose from several new meeting reactions that will also include an audio element (e.g. the sound of clapping).
Review meeting highlights with key insights extracted from Zoom cloud recording transcripts using artificial intelligence (AI).
Provides professional-grade audio and optimizes all sorts of sound and music use cases during meetings.
Hosts can see a waiting room guest’s video, allowing them to recognize the person before admitting them.
Provides increased security and privacy during Zoom meetings by allowing users to host up to 200 participants in an end-to-end encryption meeting.
PowerSuite is IT’s companion tool to orchestrate and deliver effective, reliable, and secure teamwork across multiple collaboration platforms, spanning both cloud and on-premises environments. Gain a simultaneous, panoramic view of all collaboration and communications platforms, expediting responses to service interruptions and threats. Manage, amplify, and secure your environment with Zoom analytics from PowerSuite.
Reduce time spent troubleshooting Zoom and improve end-user satisfaction by providing actionable and prescriptive guidance regarding various quality issues.
Use the power of crowdsourced cloud intelligence to compare anonymized UC performance KPIs across multiple sites and between different users and platforms.
Track and accelerate usage for meetings, chats and calls with Zoom analytics. Visualize the full adoption profile of your entire enterprise.
Identify and track a customized and targeted set of Execs, VIPs or even conference rooms so that IT can stay ahead of any potential issues.
AI/ML analyzes platform data to create a centralized hub to view problems and insights to help prioritize troubleshooting Zoom and identify system anomalies.
One of the common misperceptions for Zoom enterprise customers is that the native Zoom meeting management tools and analytics from the Zoom Dashboard are sufficient for managing the platform at scale. Although the Zoom Dashboard surfaces usage analytics and data, it does not provide any detailed troubleshooting capabilities which are essential for IT admins. Here is what sets PowerSuite apart from Zoom’s native analytics and tools:
PowerSuite provides the option for monthly consultative reviews with our technical experts to explain trends in the data, identify issues, and recommend actions for better Zoom troubleshooting and meeting management.
Instead of deploying multiple admin consoles separately, Powersuite provides IT with access to a single pane of glass that surfaces data for different platforms to centralize all troubleshooting, analytics, and meeting management.
When it comes to Zoom analytics and every day troubleshooting of Zoom issues, where do you start? The PowerSuite Insights Center leverages advanced machine learning to expose the highest impact problems with actionable guidance on how to solve them. If there’s a suspect subnet, you’ll know. You no longer have to wade through oceans of data to identify problems: PowerSuite will show you these issues before your users start complaining.
From small huddle rooms to oversize conference rooms, proactive call quality management is essential. A problem with a room system affects more end users than any other endpoint, so PowerSuite allows you to create custom views for your Zoom analytics to proactively manage these experiences.
PowerSuite prioritizes issues affecting Zoom, using advanced Anomaly Detection to discover problems before they affect end-user experience. This intuitive system allows IT to assign and track remediation efforts from your organization's Zoom analytics.
Proactively track the conferencing experiences of executives or other VIPs in a centralized dashboard. This allows for preemptive troubleshooting to understand who on the call is creating the poor experience, and how best to address and resolve the issue. The dashboard also enables a direct drill-down into the PowerSuite Help Desk dashboard for further troubleshooting with advanced Zoom analytics.
PowerSuite provides detailed Zoom analytics. Track trends in usage over easily selectable time windows and determine the impact of adoption interventions.
Zoom meeting management and video monitoring are essential for ensuring a successful deployment. The lack of Zoom video monitoring can lead to poor call quality, end-user frustration, and decreased productivity. With Zoom analytics and meeting management tools, IT leaders can proactively identify and fix issues before users even notice. Third-party Zoom meeting management tools like PowerSuite’s Zoom monitoring allow organizations to view Zoom analytics and actionable insights into their UC environment to keep Zoom running at peak performance.