Zoom Analytics to Quickly Troubleshoot and Discover Voice Quality Issues

Learn more about what Unify Square is doing to better enable and empower enterprise IT to manage complex work-from-home scenarios.

Adopting Zoom
Securing Zoom
New Zoom Features
Troubleshooting Zoom
Additional Services
Monitoring Zoom
Additional Resources

Zoom Analytics, Monitoring & Management

Zoom is the leader in enterprise video communications, providing video and audio conferencing for enterprises around the world. However, Zoom’s rapid growth and high demand has led to security issues which can put you at risk. In this guide to Zoom meeting management and analytics, we will walk through the top challenges with adopting Zoom, what to consider before adopting Zoom, security, new features, and finally troubleshooting and analytics for Zoom.

If you are looking for the best management and monitoring solution for Zoom, learn more about our industry-leading software: PowerSuite.

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Troubleshooting Challenges

As your deployment grows in size, so does troubleshooting complexity. Discovering the root cause of poor conferences and calls with native Zoom analytics is difficult. Where do you focus first?

Performance Challenges

Your deployment reports “healthy” within the native Zoom meeting management console, but your users are still complaining about video and/or voice issues.

Room System Challenges

Adoption catches on like a prairie fire – until something goes wrong with your Zoom Rooms. How can you proactively manage these issues?

Zoom vs Skype vs Teams Challenges

How do you figure out if or when to standardize on a specific voice and video platform across the enterprise?

Zoom Monitoring Tool

Deploying a new collaboration platform for your company is difficult and if done incorrectly, may have serious consequences for your end users. We discuss how to organize and expedite your UC platform deployment.

We provide the software need to track quality, usage and network metrics using a single, manageable, and cross-platform interface.

Finding the right UC solution for your workforce in today’s agile environment means choosing a comprehensive, end-to-end solution that supports the entire communications journey, including business growth and customer experience. To evaluate whether Zoom is the right fit for your organization, start by considering the following:

End-User Needs

User experience and the rate of adoption will dictate how much value you are able to create from a UC platform. Finding a platform that is easy-to-use, reliable, and offers seamless collaboration features will increase employee engagement.

Cloud Strategy

Enterprises should consider where they are in their cloud adoption evolution. Some larger enterprises may still not have the security infrastructure, network bandwidth, or overall IT orientation to embrace a UCaaS solution.

Security

It is essential for enterprises to ensure their platforms and technology are both compliant and secure. Zoom security features include single sign-on, role-based security, and password protection.

Politics and Passions

Adopting software like Zoom could be simple, complicated, or somewhere in between, depending on the organization. Understanding how to navigate the confluence of politics and end-user passions at your organization is key to Zoom success.

For more detailed information about how to navigate Zoom at enterprise scale, download our free eBook.

Comparing Zoom to Microsoft Teams

When considering different UC platforms, the question of Zoom vs Microsoft Teams often arises, as both platforms offer a set of services for video conferencing and UC telephony. So how do you decide between Microsoft Teams and Zoom? To evaluate tradeoffs and make the decision as to which platform is the best fit, please visit our blog which compares the two platforms on the following features:

User Interface

Room Systems

UC Telephony

Integrations

Pricing

In a recent survey, we found that 85% of users use multiple collaboration platforms.

Why You Should Consider Using Both Platforms

Ultimately, although Zoom and Teams overlap and compete against one another, they work well with each other. There is an increasingly large number of enterprises opting to standardize on both Teams and Zoom. Each platform has its own value: Microsoft Teams is great for internal collaboration and Zoom is usually preferred for external collaboration. The two platforms integrate well with each other, making it easy for users to choose when to use which.

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Navigating Zoom at Enterprise Scale

If you’re wondering how to choose the right collaboration platform (Zoom, Microsoft Teams, Skype for Business, etc) or navigating interoperability and hardware integration, our Zoom eBook will walk you through the steps of navigating Zoom for the enterprise.

For additional resources to manage your Zoom environment, check out our other free assets.

Zoom Analytics & Video Conferencing Security Issues

Security is a crucial part of video conferencing. IT admins need to stay on top of Zoom analytics and meeting management tools to prevent security blind spots. Key areas of security risk include:

Security Settings

Service security measures are never foolproof. All the top UC conferencing platforms offer complex security configurations, but they are difficult to navigate.

Phishing

Apart from exploiting security bugs, cybercriminals have other attack vectors when it comes to collaboration. These phishing attacks include stealing credentials and delivering malware payloads through links and attachments, just like email.

Polices

For emerging technologies, the conventional IT impulse is to lock down/discourage adoption until the organization fully understands the risks. However, this isn’t feasible, because business adoption (particularly in times of crisis) isn’t only a security decision.

Recordings Exposure

Any number of different security misses can inadvertently make recordings public. Lack of complex password or default password requirements or non-existent policy regarding recordings could lead to data leakage.

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Security Settings for Zoom Meeting Management & Analytics

Since the start of the COVID-19 pandemic, IT teams have been scrambling to ensure that they are managing security, functionality, and ease of use effectively through Zoom analytics and tools. As time has progressed, Zoom has worked hard to tighten up the platform’s security through the addition of several new settings and features.

These are some of the top Zoom management settings and features:

Waiting Room

Enable the waiting room feature to ensure that uninvited attendees are not able to join your meeting.

Identify Guest Participants

Allows Zoom to pinpoint who and how many guest participants are currently in your meeting.

Passcode Join

Requires participants to enter a passcode before joining a meeting.

Pre-Configure SSO Login Domains

Restrict logins for Zoom meetings depending on the specific email domains.

Information Barriers

Designed to help control and scale user communication policies and regulatory requirements.

Tracking Fields

Use tracking fields to analyze usage data by various attributes in your organization.

As Zoom quickly became one of the most-used unified communications platforms, Zoom has acted swiftly to provide more immersive, secure, and collaborative experiences for users. At Zoom’s first ever all-virtual Zoomtopia, the company announced several new features including:

Immersive Scenes

Set a custom background or theme for meetings or create layouts where the video of participants will be embedded within a scene such as a classroom or courtroom.

New Reactions & Animations

Users will be able to choose from several new meeting reactions that will also include an audio element (e.g. the sound of clapping).

Recording Highlights

Review meeting highlights with key insights extracted from Zoom cloud recording transcripts using artificial intelligence (AI).

High-Fidelity Audio

Provides professional-grade audio and optimizes all sorts of sound and music use cases during meetings.

Video Waiting Rooms

Hosts can see a waiting room guest’s video, allowing them to recognize the person before admitting them.

End-to-End Encryption (E2EE)

Provides increased security and privacy during Zoom meetings by allowing users to host up to 200 participants in an end-to-end encryption meeting.

For a full list of new features for meetings, Zoom Phone, and webinars, please visit this blog.

PowerSuite is IT’s companion tool to orchestrate and deliver effective, reliable, and secure teamwork across multiple collaboration platforms, spanning both cloud and on-premises environments. Gain a simultaneous, panoramic view of all collaboration and communications platforms, expediting responses to service interruptions and threats. Manage, amplify, and secure your environment with Zoom analytics from PowerSuite.

Help Desk
Benchmarking
Usage & Adoption
Tracking
Problems & Insights

Reduce time spent troubleshooting Zoom and improve end-user satisfaction by providing actionable and prescriptive guidance regarding various quality issues.

zoom analytics, zoom meeting management, zoom troubleshooting

Use the power of crowdsourced cloud intelligence to compare anonymized UC performance KPIs across multiple sites and between different users and platforms.

Track and accelerate usage for meetings, chats and calls with Zoom analytics. Visualize the full adoption profile of your entire enterprise.

zoom tracking, zoom analytics

Identify and track a customized and targeted set of Execs, VIPs or even conference rooms so that IT can stay ahead of any potential issues.

zoom analytics, zoom meeting management, zoom troubleshooting

AI/ML analyzes platform data to create a centralized hub to view problems and insights to help prioritize troubleshooting Zoom and identify system anomalies.

PowerSuite Demo Videos

One of the common misperceptions for Zoom enterprise customers is that the native Zoom meeting management tools and analytics from the Zoom Dashboard are sufficient for managing the platform at scale. Although the Zoom Dashboard surfaces usage analytics and data, it does not provide any detailed troubleshooting capabilities which are essential for IT admins. Here is what sets PowerSuite apart from Zoom’s native analytics and tools:

Enterprise Ready Metrics

Currently, Zoom’s native capabilities only allow alerting for Zoom Rooms whereas PowerSuite shows a summation and history of service availability that can be sorted by location and most recent issues for Zoom troubleshooting. PowerSuite also provides users with detailed usage reporting, important adoption metrics, and comparison of Zoom analytics and data to other platforms.

In-Depth Monitoring

With PowerSuite’s VIP and Room System tracking, IT can proactively track the meeting experiences of select executives and conference rooms to resolve quality issues. PowerSuite benchmarking also allows you to compare your Zoom analytics and call quality performance to other locations as well as an anonymized industry average. 

End User Satisfaction

Solve issues efficiently and create a frictionless experience for end users with our Zoom meeting management solution: PowerSuite Help Desk. While Zoom’s native functionality only displays one call at a time, PowerSuite Help Desk shows an end user’s recent calls and quality which is essential information for resolving Tier 1 & 2 support cases.

Monthly Consultative Reviews

PowerSuite provides the option for monthly consultative reviews with our technical experts to explain trends in the data, identify issues, and recommend actions for better Zoom troubleshooting and meeting management.

Anomaly Detection

Powered by Machine Learning (ML), PowerSuite’s Insights Center provides a prioritized to-do list for resolving call quality issues. Additionally, its anomaly detection feature for Zoom troubleshooting allows IT to proactively resolve issues before end users notice by pointing out trends in poor calls.

Actionable Insignts

PowerSuite not only measures and tracks call quality to identify whether the service is succeeding or failing, but it also surfaces actionable insights to pinpoint the location of ongoing problems from your Zoom environment.

Cross Platform Visibility

Instead of deploying multiple admin consoles separately, Powersuite provides IT with access to a single pane of glass that surfaces data for different platforms to centralize all troubleshooting, analytics, and meeting management.

Get PowerSuite for Zoom Analytics & Actionable Insights!

When it comes to Zoom analytics and every day troubleshooting of Zoom issues, where do you start? The PowerSuite Insights Center leverages advanced machine learning to expose the highest impact problems with actionable guidance on how to solve them. If there’s a suspect subnet, you’ll know. You no longer have to wade through oceans of data to identify problems: PowerSuite will show you these issues before your users start complaining.

Zoom Room Support
Problem Management
Executive Support
Enterprise-Ready Usage and Adoption

From small huddle rooms to oversize conference rooms, proactive call quality management is essential. A problem with a room system affects more end users than any other endpoint, so PowerSuite allows you to create custom views for your Zoom analytics to proactively manage these experiences.

zoom troubleshooting

PowerSuite prioritizes issues affecting Zoom, using advanced Anomaly Detection to discover problems before they affect end-user experience. This intuitive system allows IT to assign and track remediation efforts from your organization's Zoom analytics.

Proactively track the conferencing experiences of executives or other VIPs in a centralized dashboard. This allows for preemptive troubleshooting to understand who on the call is creating the poor experience, and how best to address and resolve the issue. The dashboard also enables a direct drill-down into the PowerSuite Help Desk dashboard for further troubleshooting with advanced Zoom analytics.

PowerSuite provides detailed Zoom analytics. Track trends in usage over easily selectable time windows and determine the impact of adoption interventions.

zoom troubleshooting, zoom meeting management tool

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Cloud Consulting Services

Our qualified experts are here to optimize your deployment process, secure your unified communications and workstream collaboration platforms, and improve your experience for work meetings, calls, and chats.

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PowerSuite For Zoom Phone

Unify Square’s full set of Zoom Phone targeted offerings provide the on-ramp, as well as the ongoing 24x7 hand-holding to ensure Zoom calling success for your enterprise.

Learn More

Zoom Room Management

PowerSuite Cloud Managed Services is expanding its reach to offer proactive 24×7 support for Zoom Rooms to help businesses reduce their costs and better support their meeting rooms.

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Video Monitoring & Analytics for Zoom

Zoom meeting management and video monitoring are essential for ensuring a successful deployment. The lack of Zoom video monitoring can lead to poor call quality, end-user frustration, and decreased productivity. With Zoom analytics and meeting management tools, IT leaders can proactively identify and fix issues before users even notice. Third-party Zoom meeting management tools like PowerSuite’s Zoom monitoring allow organizations to view Zoom analytics and actionable insights into their UC environment to keep Zoom running at peak performance.

One Tool to Manage Them All

The unique PowerSuite technology provides an expansive single pane view, covering application platforms from industry-leading software vendors.

Zoom Analytics, Monitoring & Management

SHORTCUT LINKS

Top Zoom Analytics & Meeting Management Challenges

Troubleshooting Challenges

Performance Challenges

Room System Challenges

Zoom vs Skype vs Teams Challenges

Zoom Monitoring Tool

What to Consider Before Adopting Zoom

End-User Needs

Cloud Strategy

Security

Politics and Passions

Comparing Zoom to Microsoft Teams

User Interface

Room Systems

UC Telephony

Integrations

Pricing

Why You Should Consider Using Both Platforms

Zoom Analytics & Video Conferencing Security Issues

Security Settings

Phishing

Polices

Recordings Exposure

SHORTCUT LINKS

Security Settings for Zoom Meeting Management & Analytics

New Zoom Meeting Features

Announced at Zoomtopia 2020

Immersive Scenes

New Reactions & Animations

Recording Highlights

High-Fidelity Audio

Video Waiting Rooms

End-to-End Encryption (E2EE)

Zoom Analytics Managed, Amplified & Secured

Introducing PowerSuite™

PowerSuite Demo Videos

Get Actionable Insights & Analytics for Zoom with PowerSuite

Core Value Beyond Out-of-the-Box Zoom Tools & Analytics

Get PowerSuite for Zoom Analytics & Actionable Insights!

Zoom Analytics, Troubleshooting, & Meeting Management

Additional Zoom Analytics & Meeting Management Solutions

Cloud Consulting Services

PowerSuite For Zoom Phone

Zoom Room Management

Video Monitoring & Analytics for Zoom

One Tool to Manage Them All

Check Out More Zoom Resources

Useful links

Introducing PowerSuite^™