BELLEVUE, Wash., Feb. 23, 2015 – Unify Square (Unify²) is assisting Deutsche Telekom with immediate effect in the provision of its Unified Communications and Collaboration (UCC) offering, EnrichedBusinessCommunication (EBC). To do so, UCC integrator Unify² has combined its proactive monitoring service PowerMon with Deutsche Telekom’s Microsoft Lync-based UCC offering. This combination benefits EBC customers and users with higher availability and better quality.
Proactive Monitoring from the Cloud
“For EBC to function, not only our cloud and network infrastructure must function faultlessly; so must the customer’s environment,” says Dr. Jörg Berthold, Head of Hosted PBX at Deutsche Telekom. Troubleshooting system outages were once very complicated because there were different areas of responsibility and a wide range of error sources. In addition, the support team could only respond once the outage had been manually recorded and registered in the system.
PowerMon simplifies fault detection and rectification. The cloud service continually checks whether various EBC application scenarios are running smoothly through synthetic transactions. If there is a bug, the system sends an automatic alert to an appropriate Telekom service center. “As a result, Deutsche Telekom can, in many cases, solve problems proactively before users are even aware of them,” says Jochen Kunert, Vice President EMEA, at Unify².
Help to Self-help Boosts Customer Satisfaction
If the fault is in the customer’s environment the Deutsche Telekom support team can help them correct the issue with detailed error reports. This support is an added benefit for corporate customers whose IT environment is provisioned by a system integrator because they can now notify their provider’s support team of a malfunction much sooner and in greater detail than in the past.
Learn more about how Unify Square PowerMon helps companies like Deutsche Telekom deliver Lync as a reliable IT business service in this short video on Conferencing with Confidence.
About Deutsche Telekom
Deutsche Telekom is one of the world’s leading integrated telecommunications companies with over 142 million mobile customers, 31 million fixed-network lines and more than 17 million broadband lines (as of December 31, 2013). The Group provides fixed network, mobile communications, Internet and IPTV products and services for consumers and ICT solutions for business customers and corporate customers. Deutsche Telekom is present in around 50 countries and has approximately 229,000 employees worldwide. The Group generated revenues of EUR 60.1 billion in the 2013 financial year – more than half of it outside Germany.