Press Release

Unify Square Introduces Voice Quality Analytics Solution

New Teams Features and Enhanced Jabra Functionality for PowerSuite™  Revealed During Microsoft Ignite 2018

Orlando, Fla. – Microsoft Ignite – September 24, 2018 – As the Microsoft partner ecosystem and technology industry at large gathers in Florida for Microsoft Ignite 2018, software and cloud managed services provider Unify Square™ is introducing new software solutions to expand upon its industry-leading position supporting Microsoft Teams deployments. As part of a wide-range of new features, services and enhanced functionality now available within its PowerSuite™ software, the company is launching the industry’s first voice quality reporting and analytics solution for Microsoft Teams. Augmenting an already-robust Skype for Business (SfB) voice solution, this new Teams offering will empower IT to compare voice quality between on-premises SfB deployments and cloud-based Teams pilots and to better identify, track, and troubleshoot call quality across the entire Microsoft Intelligent Communications platform.

Since first launching Teams last year, Microsoft has made significant strides in its objective to replace Skype for Business with the new platform – even recently deeming Teams feature-complete. For enterprises grappling with how to make a successful transition, Unify Square brings unparalleled experience to support organizations in their efforts to effectively deploy and manage Teams. Setting the global industry bar, earlier this year Unify Square rolled out a full suite of Teams-centric consulting, managed service and software offerings. To date, Unify Square has already supported approximately 90 percent of its customer base with Teams piloting and migration activities.

“As Microsoft ushers in the new era of workplace collaboration with Teams at the forefront, we are also entering a new period of change for enterprise IT driven by the rapid adoption of new platforms, applications, and collaboration models,” said John Case, CEO of Unify Square. “Our deep UC expertise, paired with continuous PowerSuite product innovation, allows us to thrive in guiding enterprises through some of the most complex IT and end-user adoption issues — issues that will endure well into this new evolved unified communications era.”

Unify Square, together with Jabra, also announced the expansion of their partnership (underscored by a new special offer) and a deepening of the PowerSuite-Jabra integration. Growing beyond the current reporting and troubleshooting of Jabra devices, IT can now rapidly implement firmware updates and feature configurations for Jabra devices directly within the PowerSuite platform.

In addition to the Service Health solution to report on Teams voice quality, new updates and enhancements to the PowerSuite performance and operations software for both Teams and Skype for Business revealed today include:

  • Enhanced Workstream Collaboration Analytics – A rapid iteration of the initial Microsoft Teams reporting capabilities introduced earlier this year, this enhancement features new analytics including total teams and channel message counts, team member counts, and number of teams joined per individual.
  • Teams Provisioning – The first of multiple phases of functionality to enable phone number management and onboarding for Microsoft Teams, this PowerSuite solution includes phone number assignments, user onboarding, offboarding, and termination, as well as policy management. Adding to the current capabilities available for SfB, this solution enhancement brings PowerSuite to provisioning parity for Teams.
  • Tracking Dashboard – This new PowerSuite monitoring solution allows IT to track and assign a ‘score’ to the UC user experience for a targeted set of users. The solution empowers proactive troubleshooting to understand who on the call is creating the poor call experience, and for guidance on how to address and resolve.
  • Mid-Call Update – This new extension of the PowerSuite Help Desk solution allows IT to drill even deeper into the details of a call for a single user — troubleshooting and taking action during any a call or conference as issues occur.

“There is often a misconception that moving to the cloud will solve UC issues, but the set of complex run-state and last-mile obstacles in which Unify Square specializes will still exist in the new Teams world,” said Scott Gode, chief product marketing officer at Unify Square. “For years, PowerSuite has led the market in providing the most comprehensive and holistic view into Skype for Business service health, availability, and user satisfaction. As Microsoft continues its aggressive transition to Teams, we remain dedicated to bringing the same bleeding-edge IT solutions to the Teams platform.”

Senior leaders from Unify Square will be on-site at Microsoft Ignite 2018 in Orlando, Fla. from Sept. 24-28. To learn more or receive a demo of the new product offerings, be sure to visit Unify Square at booth #2013.

About Unify Square

Unify Square is a wholly owned subsidiary of Unisys’ Digital Workplace Services business unit. Unify Square software and services optimize and enhance the world’s largest collaboration and communication platform deployments, helping businesses manage and secure their hybrid work for meetings, chats, and calls. PowerSuite™ software creates a unified experience management dashboard to surface actionable insights and administer collaboration platforms — transforming performance health, security, and user effectiveness. Unify Square’s solutions have delivered value to more than six million collaboration seats, in over 275 enterprises across more than 50 countries, and in most major industry verticals.

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