On Heels of Funding, Company Deepens Collaboration with Microsoft by Delivering Professional Service Offerings, Enhanced Support & a New Framework to Accelerate User Adoption and Healthy Skype for Business Operations
Bellevue, WA – March 16, 2015 – Unify Square, a leading provider of software, services and support for Microsoft Lync and Skype for Business, today announced the availability of a new set of professional service offerings, enhanced support and an operational framework that is Skype for Business ready and designed to fuel the enterprise journey to Skype for Business. On the heels of a recent investment by Microsoft and others, this news further deepens the partnership and collaboration between the two companies to help increase enterprise adoption for Skype for Business.
Unify Square holds the distinction as a Microsoft Gold Unified Communications Partner, a Global Lync Support Partner and provides the broadest portfolio of software, services and support worldwide for Skype for Business with an unrivaled level of expertise and knowledge.
“Skype for Business will transform the way people communicate by extending communications beyond the walls of businesses to reach customers, consumers and partners,” said Giovanni Mezgec, General Manager of Lync® Product Marketing at Microsoft®. “By collaborating with trusted partners like Unify Square, we are helping customers ensure healthy Skype for Business deployments anytime, anywhere.”
Unify Square’s entire professional services line-up including Strategy, Design, Implementation, Deployment, User Adoption and Operations is available for both Lync Server 2013 and Skype for Business. To help global enterprises accelerate their adoption to Skype for Business, Unify Square is also making available an additional version of the popular UC RightTrack service specifically focused on Skype for Business. UC RightTrack brings together the most important elements needed to get Lync or Skype for Business on the path to success for an organization. This unique service engages a customer regardless of their current state in their UC strategy, current Lync deployment or move to Skype for Business and sets the course to achieving success with a proven plan. UC RightTrack is a concentrated 30 day program including the key elements of strategy, design, implementation, deployment, user adoption and operations – all ingredients for long term success.
“Enterprises will have a wide range of implementation options with Skype for Business, including on premises, cloud, and a combination of both,” said Alan Shen, Unify Square’s VP of Professional Services. “Our updated UC RightTrack offering will help IT leaders determine the best course of action for their organization so they are able to achieve their anticipated ROI.”
In support of the announcement of the new Skype for Business client, Unify Square’s specialized User Adoption services are ready to help enterprises with the move to Skype for Business. From those who conducted Lync user adoption at Microsoft, these services include user adoption planning workshops, HyperCare onsite services for successful site transformations, as well as individualized programs for onboarding Executives and other groups with unique needs. The Unify Square adoption services enable organizations to quickly reap the rewards of Skype for Business and accelerate adoption with end-users speeding actualization of ROI benefits.
A new operational framework has been developed to fuel successful transitions to Skype for Business and maintain a healthy run state. The framework is based upon the best practices and proven formulas for success of Unify Square global enterprise customers who made the leap to Microsoft Lync, including Microsoft itself. The framework includes operational guidance on end-to-end monitoring, voice quality reporting and troubleshooting as well as end-user satisfaction measurements using the Unify Square products PowerMon, PowerView and PowerSat. These operational products enable Global Enterprises to consistently measure and improve their Lync environments to achieve and maintain a healthy run state which, in turn, will enable a smooth transition to Skype for Business. Unify Square PowerMon, PowerView and PowerSat continue to be available for the current versions of Lync and will be ready for Skype for Business as customers migrate to the new platform.
“Unify Square is excited to be working closely with Microsoft to ensure IT Pros have a comprehensive toolset for planning and managing their Skype for Business deployments and ongoing operations,” said Sonu Aggarwal, CEO of Unify Square.
In support of Skype for Business at Enterprise Connect 2015, Unify Square has created a first look video demo of the new end-user client available here.
To learn more about how Unify Square can support you through the Skype for Business/Lync journey, join our executive speakers while at Enterprise Connect 2015. More information on the Unify Square speaker sessions at the show can be found here: https://www.prnewswire.com/news-releases/unify-square-executives-selected-to-speak-at-enterprise-connect-300048711.html.