Software Advancements Increase Visibility and Eliminate Complexity of Managing Skype for Business in Cloud, Hybrid and On Premise Environments
Bellevue, WA – September 21, 2016 – Unify Square, the leading provider of software, consulting and 24×7 cloud managed services for Skype for Business, today unveiled new solutions and enhancements to its integrated Skype for Business (SfB) operations software, PowerSuiteTM, available this fall. The new solutions provide additional reporting, analytics and device management capabilities that help IT departments better predict and troubleshoot issues before impacting end-user satisfaction. Among the certified Skype for Business IT Pro Tools Partners, PowerSuite continues to lead the market in providing the most comprehensive and holistic view into SfB service health, availability and customer satisfaction. With this new release, Unify Square becomes the first SfB partner to announce Skype for Business Online monitoring and management support, which underscores the company’s commitment to providing a true “single pane of glass” view into SfB environments. This complements it’s existing on premise support, and also accompanies an upcoming announcement which Unify Square will be making early next week in conjunction with Microsoft, regarding the lineup of Unify Square’s new cloud-centric services.
In today’s highly collaborative workforce environments, enterprises no longer question the value and business importance of a unified communications (UC) platform. According to a recent Gartner forecast, the UC market is expected to reach $42.4 billion by 2019, with Microsoft SfB leading the charge. In its latest Magic Quadrant report, SfB was once again recognized as a leader in the vendor ecosystem based on the completeness of its UC feature set and ability to seamlessly integrate with other Microsoft products already entrenched in the enterprise. However, enterprise customers have long struggled with their UC environments, which are typically comprised of interdependent systems that rely on the availability and stability of multiple technologies. That’s where Microsoft partners, like Unify Square, are seen as critical to helping enterprises realize the productivity and connectivity benefits of SfB, regardless of the type of configuration – on premise, cloud or hybrid.
“Among our customers, the top concerns negatively impacting their investments in UC are service health, end user satisfaction, and call quality,” said Sonu Aggarwal, CEO of Unify Square. “The endgame for enterprises is ubiquitous visibility regardless of the location of the PBX, and a need to always ensure strong service availability and high user satisfaction. The latest update to PowerSuite moves customers ever closer to this endgame, providing a true single pane of glass view across an entire Skype for Business deployment. IT can now eliminate the top concerns with availability and satisfaction, and become more proactive in the overall management of Skype for Business.”
PowerSuite allows IT departments to respond to technical issues faster with a deeper level understanding of SfB service health. Adding to existing PowerSuite solutions, which address the five key areas of UC management – monitoring, analytics, provisioning, reporting, and user experience – customers are empowered to take a proactive approach to resolving problems quickly and appropriately, no matter the configuration.
New solutions and enhancements available with PowerSuite, include:
• Skype for Business Online “Ready” – Enhancements to PowerSuite solutions including, Helpdesk, User Satisfaction, Executive Dashboard, Usage & Adoption Dashboard, and Service Health, provide IT with a true single pane of glass SfB operations solution for complex hybrid environments regardless of whether users are homed on premise or in the cloud. Projected availability of these solutions is early 2017.
• Call Explorer – A reporting solution allowing IT to search call records and uncover patterns in SfB usage for diagnostic information and metrics. IT can create customized drill down reports that provide details on devices, conferences, voice and video quality, call failures, sharing functionality and more.
• Insights Center – A centralized hub for IT to view a prioritized list of technical problems requiring attention with clear workflow-oriented actions to resolve issues. The solution uses proprietary algorithms to highlight and surface the most critical systemic issues and actions of which IT should be aware.
• Device Management – Core capabilities to manage Polycom and Yealink IP Phones within the SfB environment using PowerSuite. IT can install firmware updates remotely for multiple device types as well as configure features by user, department, language, speed dials, and more. Projected availability of this solution is late 2016.
Other new enhancements include increased benchmarking functionality, enabling enterprises to compare SfB KPIs with other peer companies. This analysis provides valuable perspective on overall service health. Additionally, a new Billing Records solution makes it easier for IT to manage accounting requirements and allocate usage back to the appropriate department or business unit. Finally, new geo-mapping functionality has been added to the Service Health solution, which helps IT easily identify and visualize top problem sites, in terms of call quality, across the globe.
Existing PowerSuite customers as well as Unify Square PowerAssurance™ cloud managed services customers will automatically benefit from these new enhancements. For new customers, the operations suite will continue to be offered in three plans: Enterprise, Premium and Premium Plus. Unify Square, a Microsoft Ignite Platinum Sponsor (Booth #711) will also demo the new additions to PowerSuite at the Microsoft Ignite conference on Sept. 26-30 in Atlanta, GA.