Cloud Consulting Services

COVID-19 has changed the IT strategy for most organizations from ‘cloud-first’ to a ‘cloud now’. With Workstream Collaboration now layered on top of Unified Communications and vast numbers of employees working from home (WFM), IT finds themselves more challenged than ever. Our Cloud Consulting Services will help you optimize your cloud deployments for both unified communications and workstream collaboration.

If you have yet to make the full move our cloud migration services will help you optimize your UC and Collaboration deployments – helping you deliver a significant boost in ROI and user satisfaction. We can also contribute best practices to enhance your hybrid strategy to balance the needs of the WFH employees, with the demands of the employees returning to the office.

Cloud Consulting Signature Services

Unify Square Signature Cloud Consulting Services will guide you through these changing times and resolve issues at every point along the way. We have created these services to help move companies to the cloud, or if you are already migrated to the cloud, we will help you get the most out of your communication and collaboration ecosystem.

Cloud Phone Migrations

UC to UCaaS transformation assistance

Cloud Phone
Pilot

Turn-key pilot service for Cloud Phone

UC Advice & Answers

Expert Advice & Architecting for UCaaS systems

Security & Governance Design

Create & architect your Teams security policies

Security Advice & Risk Audit

Expert Advice & Security Best Practices for Collab Platforms

Remote Readiness Advice

Answers & Strategy for a long-term Hybrid UC scenarios

Roll Your Own Service

Multiple bespoke professional services options

In the wake of COVID-19, with so many employees working from home (WFH), bandwidth and capacity requirements have dramatically shifted in the last few months. It’s become clear that with poor Wi-Fi connections combined with unsupported headsets, WFH employees can wreak havoc on your cloud deployments.

This prolonged WFH situation and an uncertain return to the office plan means that many companies are accelerating their shift from on-prem deployments and moving everyone to the cloud. Our many cloud migration services help in particular scenarios with your cloud phone, conferencing, collaboration risk, and remote readiness. If these don’t work for your specific requirements, then we can create something for your needs.

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Professional Certifications

PMO Professional Certifications
Consulting Professional Certifications
Microsoft Partner Competencies

If you haven’t decided on which cloud platform to move to then we have the perfect guide for you. We decided to bring the information you need together in one place. As independent experts, we break down key features of the top UC and collaboration platforms to help you make an educated purchasing decision.

Cloud Consulting Services

Bespoke Consulting

Our certified UC, Collaboration, and Security experts can create a customized service to help you tackle any challenge. Whether it’s to plan, deploy, adopt, operate, evolve, or even upgrade your existing unified communications or collaboration platform, we will become your trusted advisor providing both strategic and technical design expertise.

By leveraging our global experience to help assess your communications and collaboration roadmap, you’ll be able to excel across the board: strategy and design, implementation and deployment, user experience, or even analytics and operations. Unify Square’s consulting services provide health and stability insurance, scalable operational efficiency, improved end-user adoption, and significant cost savings. Our services are further supported by an expert project management team who are specialists in global enterprise projects, transformation and change management.

Services Portfolio

Platform Comparison and Analysis

Business Case (TCO/ROI) Analysis

UC
Enablement

Adoption & Change Management

Custom
Reporting

Microsoft Teams
Migration

Cloud Phone (devices, e911, direct routing, calling plans, special use cases)

Conferencing (large events, legacy room integration/migration, multi-platform integration)

Project Management Services

The following different transformations
and migrations are supported:

Cloud Communications Transformation

When it comes time to migrate to a new Unified Communication (UC) or Collaboration platform, it can be difficult for IT to juggle the pressure and complexity tied to a tight timeline and budget. The Cloud Communications Transformation (CCT) service is a proven programmatic process that handles transformations from an older UC system to a new UCaaS cloud-phone system. Our experienced cloud consultants will create a migration plan and lead you through all the implementation steps.

Depending on the needs of your transformation, the service may include one or more of the following: voice integration, Direct Routing/Premise Peering carrier configurations & architecting, DID porting, SBC configurations, analog gateway configurations, and network readiness

One of the newest cloud consulting services, CCT is designed to help IT rapidly migrate users, while supporting technology systems with optimum performance.

Applicable platforms:

Cloud Phone Jumpstart

When making the move to a new Unified Communications as a Service (UCaaS) platform it can often be helpful to get a little ‘jumpstart.’

Jumpstart, one of our cloud consulting services assists organizations with a quick set-up and mini-pilot to begin testing and evaluating your Zoom or Microsoft Teams platform of choice. This service provides:

A carrier-hosted virtual SBC implementation of either Direct Routing (Microsoft Teams) or Premise-Peering (Zoom)
Up to 50 users with DIDs/phone numbers
DID porting plan/strategy
Standard design documentation
Standard migration FAQs

Unified Communications RightTrack

No matter the level of IT subject matter expertise related to Microsoft Teams, Zoom, Skype for Business, or Microsoft 365, it can still be difficult to plot the optimal course forward. Our Microsoft Teams and Zoom expert cloud consultants will assess your current video conferencing and/or cloud-voice specific situation and business goals. Next, we will apply industry and Unify Square best practices to develop a customized, ready-for-execution approach unique to your environment.

The Unified Communications (UC) RightTrack is our ‘catch-all’ cloud consulting service designed to help answer many different UC questions:

How do I evaluate the pros/cons/trade-offs from both a business case (ROI) as well as a technical case to help me choose my next cloud UC platform: Microsoft Teams vs Cisco Webex Teams vs Zoom?
What are the key migration considerations when moving from Cisco or Avaya to Microsoft Teams or Zoom?
What are the different technical architecting, 3rd party add-on products (software and hardware) and support considerations to consider once having chosen the new platform?

Applicable platforms:

Teams Security and Governance
Design Service

Creating, approving, and maintaining a comprehensive Microsoft 365 and Teams-specific governance model is a complex process. The design workshop is a collaborative engagement where we will help you create (or modify an existing model) and architect your governance and security policies for Teams.

The workshop will result in a detailed plan and associated architectural design aligned with your unique business needs, your existing M365 security model, and the collaboration features introduced by Microsoft Teams. The plan is a technical guide to integrate Teams into your existing security model while providing a framework for all stakeholders to review, approve, and integrate new collaboration features and integrations as they are released to the product.

Collaboration Security &
Governance RightTrack

With the introduction of collaboration to your overall communications stack, there are many additional considerations IT and InfoSec teams need to keep in mind. With increased collaboration and visibility, it’s important to also continue to reduce risk exposure.

The Collaboration Security RightTrack™, focuses on managing the balance between collaboration and security for organizations using Microsoft Teams, Microsoft 365, and Zoom. To do this, our consultants will provide you with a topline model and audit of your current collaboration governance structure, policies and group lifecycle settings (including Azure Directory and Microsoft 365 settings).

We will also walk through how to work with the native platform governance tools to set up a basic collaboration security model for your organization. The end goal is to increase InfoSec awareness relating to the collaboration workloads without limiting the productivity benefits of workstream collaboration applications.

Applicable platforms:

Return to the Office Readiness Service

With most employees working from home, deployment and operations of UCaaS conferencing and collaboration systems have been fairly straightforward. However, as the RTO (return to the office) process commences organizations are seeing complex usage scenarios emerge. Unique hybrid scenarios mixing WFH, office worker and remote (non-home) workers create unanticipated media quality and collaboration challenges.

One of our newest cloud consulting services, our RTO Readiness Service helps you game out an optimized strategy and best practices for UC/WSC platform health that is customized for your environment. The output of this service is a set of top-line analytics, the guidelines/recommendations for how to tune your entire environment (from home office, to office conference room, to room system, to network) to help ensure your team is ready for business success with your collaboration and/or UC platform deployment.

An optional add-on to this service is a network (in-office) Wi-Fi Assessment to test and measure for: signal strength, latency, jitter, packet loss, same channel overlap, audio quality degradation, and connected access.

One Tool to Rule Them All

We offer more than Cloud Migration Services – we offer software too! The unique PowerSuite technology provides an expansive single-pane view, spanning over six different application platforms from four different industry-leading software vendors. View all platforms.

Cloud Consulting Services

Chat with One of our Consultants

It doesn’t matter if you have just decided to deploy Microsoft Teams, Zoom, or any number of collaborations and communications; you will almost certainly need assistance and expertise to help you. Either way, our expert cloud consulting services offer you the technical experience to establish and optimize your platforms across your organization. It doesn’t matter if you are deploying on-premise, in the cloud, or a hybrid solution our consultants can help.

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Cloud Consulting Services

Cloud Consulting Signature Services

Cloud Phone Migrations

Cloud Phone
Pilot

UC Advice & Answers

Security & Governance Design

Security Advice & Risk Audit

Remote Readiness Advice

Roll Your Own Service

Cloud Migration Services