PowerSuite Cloud-Managed Services exists to assist IT in offering business users a productive, frictionless, easy, and secure set of ever-improving experiences for meetings, chats, and calls.
The powerful advantage of leveraging our PowerSuite operations software running as the backbone of this service allows our team to easily automate and scale your collaboration or communications platform.
Our certified and experienced experts deliver rapid resolution and root cause analysis based on PowerSuite diagnostics and troubleshooting.
PowerSuite Managed Services provides 24×7 patching, configuration management, monitoring, and diagnostics from our global Operations Centers.
PowerSuite Cloud-Managed Services is backed by a solid Service Level Agreement (SLA), which dramatically reduces downtime and lets you maintain expected dial-tone and collaboration service and security levels.
PowerSuite™ combines software, certified operations engineers, and processes to create the industry’s leading managed service for collaboration and communications platforms. PowerSuite Cloud-Managed Services features multiple global operations centers, 24×7 operations engineer coverage, and, most of all, the choice of six different platforms for support.
Customer support or service desk generates an Incident Management ticket, which is augmented by related PowerSuite anomaly detection feeds.
PowerSuite software proactively generates key insights and alerts to be actioned, which feed into the Problem Management Process.
PowerSuite Cloud Managed Services personnel working 24×7 in the Asian or European NOCs utilize PowerSuite to optimize and expedite their analysis, troubleshooting, and root cause analysis process.
Incident management issues are resolved as per SLA; problem management issues maintain performance as per XLA ranges, leading to user satisfaction increases.
This optional Add-On service extends the PowerSuite managed services envelope to provide 24×7 service health, problem management (including an additionally optional extension of the service to include on-site break-fix services, reporting and troubleshooting for room systems) for Microsoft Teams Room (MTR) systems, Skype Room Systems (SRS) and Zoom Room unified communications platforms. Learn More ->>
This optional Add-On service pushes out the PowerSuite managed services envelope to allow for the provisioning, maintenance, and management of the complete extended communications ecosystem with our team of SBC vendor certified associates. Additional enterprise hardware can benefit from the same monitoring, reporting, incident remediation, and health and operations management services as with the core Cloud-Managed Services. Learn More ->>
This optional PowerSuite CMS Add-On covers the monitoring and management of Microsoft Teams Direct Routing systems for businesses using a PSTN direct calling solution enabled by Office 365 and Microsoft Teams. It also covers the Zoom BYOC (Bring Your Own Carrier) systems. This service will employ the same monitoring, reporting, incident remediation, health and operations management services as with the core PowerSuite CMS. Learn More ->>
PowerSuite White Glove Services™ are included in PowerSuite Premium Edition, but can be added to other PowerSuite packages. These revolve around recurring check-in sessions led by Unify Square collaboration and communications experts who have analyzed your PowerSuite telemetry. Our experts then provide customized, data-driven service improvement recommendations. Learn More ->>
This optional Add-On service electronically bonds your Information Technology System Management (ITSM) tool with the custom, Service Now ticketing platform used by Unify Square for the delivery of the PowerSuite Cloud-Managed service. This e-Bonding capability can be easily integrated with other Service Now and/or BMC Remedy systems. Learn More ->>
PowerSuite ships with reports and dashboards representing over a decade’s worth of best practice visualization. We recognize that there can be a need for a single, unique view of the data. PowerSuite Custom Reporting services and consulting is an optional Add-On that help you build that perfect report. Learn More ->>
Learn how PowerSuite, our industry-leading solution can improve your workstream collaboration and unified communications performance. Request a personalized demo, tailored for you.