This optional PowerSuite CMS Add-On covers the monitoring and management of Microsoft Teams and/or Zoom in conjunction with some form of vSBC configuration. The service enables an enterprise-grade PSTN direct calling solution using either Direct Routing (Microsoft Teams) or Premise-Peering (previously also referred to as Bring Your Own Carrier) from Zoom. This service will employ the same monitoring, reporting, incident remediation, health and operations management services as with the core PowerSuite CMS. Learn More ->>

Learn More in Our Direct Routing Webinar
This optional Add-On service extends the PowerSuite managed services envelope to include the provisioning, maintenance, and management of the complete extended communications ecosystem with our team of SBC vendor certified associates. Additional enterprise hardware can benefit from the same monitoring, reporting, incident remediation, and health and operations management services as with the core Cloud-Managed Services. Learn More ->>

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PowerSuite White Glove Services™ are included in PowerSuite Premium Edition, but can be added to other PowerSuite packages. These revolve around recurring check-in sessions led by Unify Square collaboration and communications experts who have analyzed your PowerSuite telemetry. Our experts then provide customized, data-driven service improvement recommendations. Learn More ->>

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This optional Add-On service extends the PowerSuite managed services envelope to provide 24×7 service health, problem management (including an additionally optional extension of the service to include on-site break-fix services, reporting and troubleshooting for room systems) for Microsoft Teams Room (MTR) systems unified communications platforms. Learn More ->>

Learn More About Room System Management
This optional Add-On service electronically bonds your Information Technology System Management (ITSM) tool with the custom, Service Now ticketing platform used by Unify Square for the delivery of the PowerSuite Cloud-Managed service. This e-Bonding capability can be easily integrated with other Service Now and/or BMC Remedy systems. Learn More ->>

Learn More About Cloud-Managed Services
PowerSuite ships with multiple built-in reports and dashboards representing over a decade’s worth of best practice visualization. Nevertheless, we recognize that some customers still have a requirement for additional unique views of their data. PowerSuite Custom Reporting services and consulting is an optional Add-On that helps you design and build that perfect set of custom reports. Learn More ->>

Learn More About Custom Reporting Services
Maintenance and management for any or all of the following applications – Exchange Online (including Advanced Threat Protection), OneDrive for Business, SharePoint Online, Yammer, Planner, Stream, Microsoft 365 Groups, and Office client apps (Outlook, Word, Excel, PowerPoint and OneNote). Learn More ->>

Learn More in Our Direct Routing Webinar