Voice still matters in this new age of workstream collaboration. While we all strive for perfect voice and video quality, understanding the factors that negatively impact voice quality can benefit all parties involved.
Call quality and voice quality are based on the time it takes to set up a call (how long it takes to dial a number and hear it ring on the other side) and the clarity of the conversation (how well each party can hear the other). These two processes seem so simple and basic in explanation, yet can be affected by several factors that negatively impact these properties. Factors like latency, jitter, packet loss, and CODEC, all affect the way you experience a call.
Workstream collaboration platforms which include voice and video functions are embedded with data packets that flow from one side of the conversation to the other. Since VoIP operates through a packet-switching method, the smallest data packet loss can cause an amplified effect on the end user side.
However, data packets can be discarded due to errors or accidentally dropped before completing their route. Packet loss is inevitable, however the goal is to ensure that the smallest number of data packets are dropped within the network, otherwise this is where you may hear the call conversation cut out or delay and see frozen or lagging screens.
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Network jitter measures the variation in the time it takes for packets to arrive at their destination. Since your voice data is segmented into multiple data packets and numbered for future packet reassembly at the destination, as these packets travel through the network, packets will arrive out of order and at different times.
Jitter ultimately causes delays and breaks in the voice call. Latency measures the total round-trip time a packet travels through the network. Delay can cause packet-loss, which ultimately creates voice echos, voice overlaps, and voice lag. The best strategy to reducing these factors is to utilize network monitoring solutions.
While packet loss, jitter, and latency are unavoidable in any network, understanding and implementing solutions to reduce these variables will be key in ensuring user productivity and satisfaction.
Voice quality and call quality inhibiting factors will continue to find their way into every VoIP system, therefore regular voice quality monitoring is a simple way to examine your voice traffic and offer better support. Call interruptions, errors, and delays directly impact every employee’s day-to-day work, and can severely limit user productivity if not proactively managed.
Proper monitoring and preemptive support can allow you to say goodbye to communication bottlenecks in any collaboration or unified communications platform. Better quality translates into better focus, which means greater creativity, responsiveness, productivity, and all-around efficiency for workgroups or departments.
Unify Square aims to provide operational excellence with our PowerSuite software, tailored to orchestrate and deliver effective, reliable and secure communication across multiple collaboration platforms spanning both cloud and on-prem environments.
Voice quality still plays a critical part in voice and video conferencing, and our Service Health and Insights Center dashboards will help track this key metric. PowerSuite is the only collaboration management and security tool to target both collaboration and voice for multiple workstream collaboration platforms.
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