Achieve Cost-Effective
Room System Peace of Mind

Reality:  By 2024, remote work and changing workforce demographics will impact enterprise meetings so that only 25% will take place in person, down from 60% today. 
Risk:  The growing popularity of Zoom, Teams and video conferencing in general is driving increased usage of Room Systems in organizations, which, in turn exponentially increases support needs and associated costs. 
Reward: PowerSuite Cloud Managed Services is expanding its reach to offer proactive 24x7 support for multiple UC Room System platforms. 
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Top Zoom, Teams & Skype
Room System Challenges

  • Multi-platform management:  The average organization uses more than one conferencing system and seeks a management solution that is “fluent” in multiple platforms 
  • Legacy conferencing system migrations:  How can an organization most effectively utilize legacy hardware systems and still achieve end user satisfaction using new UC platforms? 
  • Room System Security:  Managing administrator password security issues as well as ensuring the integrity of meeting recordings. 
  • Meeting Room Usage:  How can IT and facilities optimize meeting room and huddle space usage? 
  • Actionable Meeting Room Analytics:  Not just capturing ‘empty’ metrics, but deriving analytics which lead directly to actionable ‘fix it’ guidance for IT. 
  • Zoom Room troubleshooting:  …and Microsoft Teams Room (MTR), and Skype Room Systems (SRS) troubleshooting too — providing 24×7 answers to multiple end user issues 
  • Software & Hardware Symbiosis:  Achieving the perfect blend of software, hardware and audio bridge technologies. 

How We're

Purpose-built for
Room Systems

PowerSuite Room solutions for Zoom, Microsoft Teams and Skype for Business have been specifically engineered to address today’s meeting room challenges.

Multi-Platform Management

PowerSuite embraces, extends, and simplifies the story by offering a single enhanced solution, which allows for analytics visibility across all platforms. 

Support for
All Rooms:

The PowerSuite solution provides services and support for ALL types of rooms --- from Huddle Rooms, to Standard Conference Rooms to Executive Conference Rooms. 

Ready to learn more? Talk to one of our Service Delivery Managers

Leading Edge Services for Unified Communications Conference Rooms

The new Zoom Room is setup, the legacy Skype for Business meeting rooms are still working, and the flood of new Microsoft Teams Room systems are fully deployed.  What’s next?  A next generation managed service to keep everything running in top shape 24×7, of course! 

Most managed service providers’ support for room systems offerings for room systems are delivered as one-off, bespoke consulting engagements targeted at individual UC platforms. PowerSuite for Room Systems is a standardized service specifically engineered for multi-platform room systems. 

Key features of this
service include:

Proactive 24x7 meeting room monitoring, troubleshooting, remediation and IT support.
IT peace of mind backed by a detailed Unify Square SLA for Room Systems uptime.
Individual room hardware and system availability tracking and reporting.
On-site break-fix intervention support when issues cannot be resolved remotely.
Ongoing Room system configuration and optimization.
Management and coordination of incident resolution with hardware vendors (escalation support.
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Platforms Supported

Room Types and Hardware Types

PowerSuite for Room Systems offerings multi-platform support for any Microsoft Teams Rooms (MTR), Skype Room Systems (SRS) or Zoom Room platform

PowerSuite CMS provides support for Microsoft Teams Room hardwareZoom Room hardware, and other platforms support targeting systems from Crestron, Poly, Logitech and Yealink devices

¹PowerSuite software offers certain Room systems functionality irrespective of the backend hardware used by an organization. 

Optimizing Room Systems Takes Than Just Services

The Unify Square secret sauce is not just skilled and experienced operations engineers, it’s also the innovative PowerSuite software.  Here’s just a small taste of what PowerSuite software targets for Zoom Conference Room (and other Room Systems) monitoring and management: 

Deep Call Quality Insights

Voice quality patterns, issues and insights highlighted, analyzed, and optimized.

Room Problem Management

Ability to drill down from a monitoring alert to troubleshoot and remediate issues.

360-Degree
X-platform View

Instant visibility across all platform environments supported by PowerSuite.

Service Health Dashboard

Roll-up and drill down details regarding the ‘availability’ of Zoom, Skype and Teams rooms.

Adoption and ROI Reporting

Availability pattern and trend analytics to optimize conference room usage.

Tracking
Dashboard

Targeted list of priority rooms to spotlight availability and enable quick troubleshooting.

Hardware & Firmware Alerting

Instantly identify if room or software or hardware needs attention or updating.

Talk to one of our PowerSuite CMS Service Delivery Managers

PowerSuite Cloud Managed Services combines software, certified operations engineers and processes to create the industry’s leading managed service for collaboration and communications platforms.

Talk to one of our PowerSuite CMS Service Delivery Managers to learn more about how Unify Square can help you decrease your Zoom Room troubleshooting time, while increasing your end user video conferencing satisfaction.

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