Why UC Quality of Experience is Critical
Deploying and managing a unified communications solution can be a complex, time-consuming investment. It’s important to consider the expectation and experiences of your end-users. What leads to unhappy users? Dropped calls. UC service availability issues. Poor call quality. Bad headsets.
Unhappy users create transformation and adoption roadblocks, lower your expected ROI, and slow employee productivity. In short, Quality of Experience (QoE) is critical.
Each UC deployment is a complex mix of hardware, software, third-party services and end-users working in concert all day, every day. Join Arkadin and Unify Square for this On-Demand 30-minute webinar discussing and outlining the essential steps to take before, during and after your UC deployment in order to ensure yo
About the Speakers
Director of Professional Services, Arkadin
Adam heads up Arkadin Americas’ Professional Services team. Over the last 10 years, Adam has helping some of the world’s largest enterprises navigate workplace transformation with a specific focus on enterprise voice. Today, Adam and team are supporting global clients on the digital transformation journey into the cloud with a specific focus on workplace modernization.
Director of Worldwide Solutions Architecture, Unify Square
Kevin Peters is the Director of Worldwide Solutions Architecture at Unify Square, specializing in architecture, design and user adoption initiatives of large UC deployments as well as managing a team of consultants and senior consultants. Kevin has over 10 years in the IT industry, is Microsoft MVP in Skype/Teams and holds both Microsoft Certified Master in Lync 2010 and MCSM in Lync 2013. Prior to joining Unify Square, Kevin was a Unified Communications Practice Lead for a Microsoft partner. Kevin is President Emeritus, board member and LCO at the Skype UG.