PowerSuite delivers real UC value in six key solution categories:

Skype for Business and Teams Analytics

Data analytics is the gateway to insight for today’s businesses, however the volume and complexity increases which accompany the rise of big data pose challenges to smart management and control. By leveraging a combination of our Azure-hosted UC-CoreTM technology and years of benchmarking data, Unify Square’s Skype for Business (SfB) & Teams Analytics solutions help beat these challenges leading to significant service improvements.

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Unlike simple plug and play analytics offerings, PowerSuiteTM Analytics solutions help a thinly stretched IT staff, whose responsibilities also often include provisioning, prioritize and more effectively target troubleshooting of voice quality and service availability issues, reveal information that would otherwise remain hidden, and deliver prioritized prescriptive guidance to improve overall health.

 

PowerSuite Analytics Solutions

Service Health

No matter if you’ve deployed Microsoft Teams or Skype for Business or both, you can realize your full UC potential with a “single pane of glass” view (including detailed geo-heatmap drill-downs and global filtering visibility) of your system health. Our Service Health solution gives your IT service manager the power to visualize key information across the service layer.

The Unify Square three KPI (service availability, voice quality, and user satisfaction) focus rolls up our synthetic transaction analytics to trace availability, aggregates jitter, packet loss and latency data to track voice quality, and provides a single view of your end user satisfaction index. The resulting visibility and insights allow IT to make informed decisions about overall system health and take appropriate action.

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Insights Center

Even the most well-managed unified communications environments still have regular issues crop up which challenge IT’s ability to quickly and efficiently prioritize their troubleshooting process. The Insights Center solution creates a centralized hub for IT to view a prioritized list of technical and system-related problems in the environment requiring attention, along with clear way to track progress towards resolution.

The solution uses machine learning, a continuously evolving set of rules, and proprietary UC-CoreTM technology algorithms to detect system anomalies and highlight and surface the most critical issues and actions of which IT should be aware. Insights Center helps reduce TCO, letting IT choose when, how and who will fix these key issues, based on time and resource demands.

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Workstream Collaboration Analytics

The nexus of PowerSuite has historically been related to calls and conferences.  With the advent of Microsoft Teams PowerSuite now extends its reporting and analytics across to core collaboration related to meetings and chats.

The Executive Dashboard, Usage & Adoption Dashboard and Help Desk solutions have been expanded to provide Microsoft Teams analytics. All three of these solutions work closely with the Unify Square Managed Services for Teams and adds the ability to aggregate and report on various team, activity type, participant and collaboration index counts.

Operations Dashboard

Troubleshooting a Skype for Business or Teams problem can be complicated. To simplify the puzzle consider the Operations Dashboard solution as your next-gen troubleshooting prioritization guide. Rather than forcing the engineer to wade through reams of reports and trouble tickets, this single solution employs deep data analytics to analyze all factors that could be affecting media quality.

The solution leverages our patented UC-CoreTM technology algorithms to identify the top problem areas, from outdated Wi-Fi drivers or client versions, to incorrect protocol usage, to inconsistent wireless internal to server communications. The resulting telemetry and insights guides IT through the optimal set of steps to keep SfB & Teams systems running strong.  Operations Dashboard offers detailed geo-heatmap drill-downs, as well as global filtering visibility.

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From the UC Library

PowerSuite Overview

Learn more about our integrated Skype for Business operations solutions software suite.

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Unify Square Overview

Learn more about how our software, consulting, and cloud managed services power up your Skype for Business deployment.

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Accelerate to a healthy UC run-state

Take control of your UC environment and go from zero to actionable insights in hours, by quickly deploying PowerSuite. With 360-degree, single-pane visibility and monitoring of your operations, identifying ways to improve service quality and health has never been so easy. PowerSuite’s real-time information delivery of system and end user-focused metrics will help turn you into an IT hero.

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360 degree visibility

Provides a “single pane of glass” view of the SfB & Teams ecosystem and identifies opportunities to achieve a healthy run state at scale

Multiple roles

Aligns specific solutions with SfB & Teams IT roles and adds value across the full deployment lifecycle

Right time, right focus

Delivers an ideal cadence of real-time and historical data based on the proper balance of system and end user telemetry

Cloud services

Ensures SfB & Teams is monitored and managed regardless of server location

Maximize UC Performance

In 60 minutes or less, discover how PowerSuiteTM can open up a whole new world of Skype for Business & Teams optimization for your organization.

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