Skype for Business Cloud Managed Services
PowerSuite proactive Cloud Managed Services for Skype for Business provide 24×7 patching, configuration management, monitoring and diagnostics from our Network Operations Center (NOC). Unify Square experts deliver rapid resolution and root cause analysis based on UC diagnostics and Skype for Business troubleshooting. This is not a hosted platform (all SfB services reside on your premises, in a telco, or in a Microsoft datacenter), but the service solves issues across multiple vendors and handles escalations as needed until the job is done. Your IT staff benefits from our collective experience deploying, supporting, and managing other SfB systems.
White Glove Services TM
PowerSuite White Glove Services™ are comprised of two key elements: Reactive PowerSuite programming and Weekly Operations Reviews:
- Reactive PowerSuite programming: When IT encounters new scenarios relating to your PowerSuite usage requiring software configuration updates reactive programming comes into play. This services allows Unify Square personnel to step in and take care of additional configurations, new monitoring rules, etc.
- Weekly Operations Reviews: The Operations Reviews are weekly recurring conference call sessions led by Unify Square PowerSuite experts who have analyzed a week’s worth of your PowerSuite telemetry. Our experts then provide customized data-driven continuous service improvement recommendations. Armed with this information you can then decide how you will choose to continue to tune your SfB environment.
Proactive Health and Operations Cloud Managed Services
Our certified and experienced NOC and Service Delivery engineers work remotely behind the scenes 24x7x365 to monitor your UC environment and provide full-lifecycle Skype for Business management. As a PowerSuite customer, you’ll always talk to a Skype for Business expert the first time. The powerful advantage of leveraging our PowerSuiteTM operations software running as the backbone of this service allows our team to easily automate and scale the UC workload. PowerSuite Cloud Managed Services is backed by a solid SLA, dramatically reduces downtime, and lets you maintain expected dial-tone service levels. PowerSuite cloud managed services embrace and extend Microsoft SOF (Skype Operations Framework) with a myriad of options for our PowerSuite Special Edition offering. We provide the industry’s top answer for solving the toughest infrastructure and end-user SfB challenges, while offering great ROI and benefits to the bottom line.
From the UC Library
Learn more about how our software, consulting, and cloud managed services power up your Skype for Business deployment.
Download this case study to learn how Microsoft utilizes the PowerSuite Monitoring solution.