Skype for Business Monitoring
Skype for Business deployments are a complex mix of hardware, software, and third party services working in concert all day, every day. Issues will inevitably arise and when they do, IT needs to respond with lightning speed to prevent downtime and maintain system health. The Unify Square PowerSuiteTM Skype for Business Monitoring solutions (hosted on Microsoft Azure) let your IT team proactively monitor and diagnose SfB in real time with complete visibility to stay abreast of end-to-end system uptime, availability, and performance. Our SOF-certified system solutions and intelligence enable you to the get the deepest and fastest insights on UC performance issues before they disrupt your users’ experience, thus achieving business goals and protecting brand loyalty.
PowerSuite Monitoring Solutions
Monitoring Dashboard (Service Availability Monitoring)
Meet and beat your UC service SLAs every day. Skype for Business may report “healthy” with traditional tools, yet undetected issues can blindside you. Our Monitoring Dashboard solution uses a unique (and easy to deploy) synthetic transaction monitoring system that regularly mimics typical end user call behaviors around-the-clock and around-the-world, detecting and prioritizing incidents to help stop escalations before they occur. PowerSuite comes with unlimited rules so IT can instantly initiate availability scenario tests from anywhere in your environment. Troubleshooting is faster as remote probes do not need to be set up. Our patented UC-CoreTM technology uses proven heuristics to give you actionable operational workflows – and the power to troubleshoot SfB voice quality as well as network performance, shorten resolution time, and deliver a world-class UC experience.
Detecting conference call and telephony fraud late or not at all is an IT and accounting bad dream. IP PBX hacking costs businesses globally over $7B each year. Our Fraud Detection solution combined with Skype for Business Analytics insights identify phreaking incidents and spoofed conferences or calls before they affect your telephony budget. The solution’s machine learning algorithm flags suspicious call activities with low, medium, and high threat level alerts. We detect all forms of call spoofing and other anomalies and provide an accurate analysis of each call. These warnings allow IT to get in front of fraud and protect your enterprise from its high cost.
From the UC Library
Learn more about our integrated Skype for Business operations solutions software suite.
Learn more about how our software, consulting, and cloud managed services power up your Skype for Business deployment.